Hey @Ananya_Raju ,
Thank you for your time over the call! 
As discussed, after checking with the relevant team, weāre happy to inform you that the forex cash you ordered will be delivered by today. 
We truly appreciate your patience and understanding until then.
Hey @Ananya_Raju! Thank you for your valuable time on the call. As discussed, weāre glad to know that the forex cash you ordered has been delivered to you. It would be great if you could kindly take a moment to confirm the same here.
Hi, received my order today, thanks for the quick help!
Hey @Ananya_Raju
Thank you for the confirmation! We appreciate your patience throughout the process. 
Take care
Cancelled my forex cash order from the app and I have no clarity that by when will get my refund.
Hey @Harsh_Goyal1
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedāwhether itās your Niyo card, Niyo services, or any other travel topics.
Plus, itās the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donāt forget to explore the Travel with Niyo category for even more travel content!
Weāre always here if you need anything 
Hey @Harsh_Goyal1
We appreciate your time over the call. As discussed, weāre glad to inform you that the refund has been successfully credited to your account. Kindly take a moment to confirm the same here.
Should you need any further assistance, please feel free to write backāweāre just a step away to help. 
Hello,
I had placed an order MCC_ORD_69609865F55F7D026DCBFA2C for forex cash on 9th Jan, and recieved the cash on the same day itself, the process was smooth and quick, but the only issue faced was that one of the 500THB note was having damage and slight tear at the bottom. We were not willing to accept this note and specifically told the delivery agent to take it and bring a replacement. He discussed it with his supervisor, and assured us to keep the note and that he will bring a replacement within 2 days. But now he claims that whenever he happens to have a delivery near our area he will bring a replacement. This is not the kind of service that is expected from Niyo, if the delivery agent has promised a replacement within 2 days, he should adhere to it. We are travelling on 19th and it looks highly unlikely that he will deliver a replacement in time. Due to this issue, the whole experience of buying forex from Niyo has turned very unpleasant. Kind request to the Niyo team for a speedy resolution on this matter.
Hey @dm_rcm,
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedāwhether itās your Niyo card, Niyo services, or any other travel topics.
Plus, itās the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donāt forget to explore the Travel with Niyo category for even more travel content!
*Weāre always here if you need anything
Hey @dm_rcm ,
Thank you for your time over the call. As discussed, an agent will reach out to you by tomorrow regarding the forex exchange. We will also follow up on our end and keep you updated with any further developments. We truly appreciate your kind understanding and patience.
Hi @Atik_Shah ,
Thank you so much for such a swift resolution to the issue. Your constant follow up and escalation with the forex delivery team has been fantastic. Thank you for also providing me with constant updates over call. I can confirm that the delivery agent has replaced the damaged currency note with a new one. Once again, I greatly appreciate your constant help and support in getting this issue speedily resolved. Absolutely 5 star support from you!!
Hey @dm_rcm ,
Thank you for the confirmation that the agent visited you for the replacement of the damaged currency. We are glad to hear that you liked our service. If you need any further assistance, feel free to reach out to us via 24/7 live in-app chat or email us at global@goniyo.com . We are always here to assist you.
Hi,
I placed a forex cash order, hoping 1 day delivery but that didnāt happen. The status kept showing delivery associate to be assigned. That didnāt happen. Then I raised a cancellation request, and there is no update on that to.
They said someone would reach out, no one did. My money Iād stuck!!! What do to??
Hi @Snigdha_Biswas,
Welcome to the Niyo Community!
We understand your concern and apologize for the inconvenience caused. Please allow us sometime to get this checked and assist you further.
Thank you for your time on the call, Snigdha. As discussed, weāve taken this up with the relevant team and the request is currently being worked on.
Weāll keep you posted here once we have the next update. Appreciate your patience and understanding on this.
Thank you so much Nithin!! You have been very helpful. I got the cash delivered today. Thank you for looking into this promptly..
Thank you so much for sharing this, @Snigdha_Biswas ! Weāre really glad to know the cash has been delivered and that everything worked out in time. Happy to have been able to help.
Wishing you a smooth and comfortable journey ahead!
hello team (@Nith_In )
I am looking to book forex cash for THB in bangalore location, pin (560066) but after reading such horrendous review on chat forum and reddit i am quite skeptical about ordering as entire operation seems lacking.
I request you to please reach out as I am trying to call the number to have a call but no agent call. Please call me so you can ensure that cash is available in the location or not. I am really not interested in going to and fro begging for what i paid after paying.
Hey @Abhirup
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedāwhether itās your Niyo card, Niyo services, or any other travel topics.
Plus, itās the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donāt forget to explore the Travel with Niyo category for even more travel content!
Weāre always here if you need anything
Hey @Abhirup
We appreciate your time over the call. As discussed, the forex cash request has been forwarded to the concerned team and our team will connect with you shortly. Thank you for your patience and understanding!
