Thank you for your valuable time on the call, @Sandeep_Nalvaya. We’re delighted to know that you’ve received your forex cash.
Your patience and cooperation are truly appreciated, and we wish you a smooth, hassle-free journey ahead.
Like you said, received partial refund. @Nith_In
Thank you Nithin for helping out. I have got my cash delivered. One feedback please - On the whatsapp chat module, please give customer the information on how to reach this community and how to escalate. The emails that I had sent received automated replies, the whatsapp chat promising me a callback never happened. This scares the shit out of a customer and a bad indicator for customer retention. A good way to achieve organic growth in this segment would be word of mouth marketing, and while I got my cash, the full story would probably drive away potential customers. I had a great response during my Bali travel, but it was because I had a dedicated person pre-assigned since he came to deliver my card. This time it was app only request and it did not go very well. Please take this as a constructive feedback.
Hope Niyo reach more heights.
Thank you,
Sandeep
Hey @Sandeep_Nalvaya
Thank you so much for sharing your honest feedback along with your kind words. We’re glad to hear your cash was delivered, and we truly value the constructive inputs you’ve shared about the WhatsApp chat, callbacks, and escalation process. Your points are valid and we’ll ensure they’re highlighted to the right team to improve the experience further. It means a lot that you still wish us growth, and we’ll strive to deliver the seamless service you rightly expect on every trip. 
Hey @bnajaysmg! Thank you for the confirmation.
I ordered forex cash on 26 Sep. Its been 4 days already but I have not received any response on the whereabouts of my cash. I have to travel tomorrow on 1st October night and still dont know if they have any intention to deliver my cash or is it just a fraud. Such a pathetic customer service who dont even respond to your queries before sending their feedback link. Seems like the whole system is being run by bots and the owner of the company is just minting money from defrauding people.
If i cancel the order they are not ready to return the gst, which is another illegal activity. If youre cancelling a service or product how can you deduct gst? Its like youre earning from gst when you get it back.
You should cancel the order free of cost if youre not able to deliver a service, why should I pay for your inability?
Please never use this forex cash service, they’re fraud.
The least i can expect is to get cash delivered today itself
Any idea when rest would be processed?
Hey @bnajaysmg
We shall have this checked and update you shortly.
Hey @RUCHIKA_GUPTA
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything
We’ll get this checked with the relevant team and shall keep you posted. Appreciate your trust and patience.
Hey @Harsh_Rajani
We tried calling you but were unfortunately unable to connect. Please note that for the forex cash delivery an agent has not yet been assigned to your transaction, and it has not been processed from our end. Cancelling the transaction at this stage will help you receive a full refund, including GST and the convenience fee.
Continuing the discussion from Forex cash delivery at home:
I ordered forex cash delivery on 28th September and the status is stuck at delivery agent yet to be assigned. Its been 2 days already and need the cash to be delivered by today or tomorrow morning at the earliest as I have to travel tomorrow.
I have tried reaching out in the support chat but there was no response except a bot generated message.
It is very urgent can someone from team look into this.
Hi @Samudyata_anand,
Welcome to the Niyo Community!
We sincerely regret the trouble you’ve had to go through. We completely understand how critical it is for you to receive your forex cash before your travel and how stressful this delay must feel. Please allow us some time to check this with the concerned team and get back to you with the best possible resolution at the earliest.
Hi @Nith_In
Can you check it urgently I need it by morning today as I have to travel today evening. It was supposed to be delivered yesterday.
Thank you for your time on the call, @Samudyata_anand. As discussed, we will coordinate with the concerned team and get back to you with an update at the earliest.
I booked Forex cash for my travel. It was supposed to get delivered by yesterday as per the 24 hours delivery promise, but delivery parter has not been assigned even now.
The delivery date has now been changed on the app to 3rd October, which is too late (72 hours delay). Very unprofessional and highly disappointed. Note that, the date was changed by Niyo and not me.
Kindly help me with a FULL refund including GST and all the other charges (and not just the forex cash equivalent).
PS: I will not be reachable on phone, since my travel starts anytime soon.
Hi @varidhi_palle,
Welcome to the Niyo Community!
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Hi @varidhi_palle,
We sincerely apologize for the delay and inconvenience caused.
Due to a high volume of requests, your forex cash delivery was delayed, which is certainly not the experience we want for our users. We’re actively working to streamline the process, and as this situation was unexpected, we will initiate a full refund for you, including GST and all other charges.
We truly appreciate your understanding and patience, and we’re committed to making this right for you. Once again, we apologize and hope to provide a smoother experience in the future.
Hi @Nith_In
I haven’t received any update from your side after the call, you had mentioned to update by 10.30am. it’s already 11 am. If it’s not possible to deliver by 12.30 to 1pm please refund the complete amount with GST.
If you are not able to deliver on the date as promised by you it needs to be intimated to us.
Hi @Samudyata_anand, we sincerely apologize for the delay. We’ve received an update from the team that they have already reached out to you. Rest assured, we will ensure your delivery is processed as discussed, and if there are any further delays, we’ll take immediate action to resolve the matter. We truly appreciate your patience and understanding.
