@Nith_In and team thanks for escalating and delivering the cash. The response and support was quick but I have a suggestion. If there is any issue on your end in delivering on the given date it should be intimated to us beforehand and also along with the chat support it will be beneficial if we can get the contact support as well.
Thanks again.
Hi @Samudyata_anand, thank you for your valuable feedback and kind words! We truly appreciate you highlighting thisâit helps us improve our service. We completely agree that timely communication and providing direct contact support in such cases can make the experience smoother, and weâll take this suggestion on board. Thanks again for your understanding and support!
I booked Forex cash for my travel on 1st october but till nowi have not received any update and delivery parter has not been assigned even now.
I tried to contact via chat support and mail but there is no help and reply . This is very crucial as my travel date is near.
Please help to check the status and expedite the process ,my money is blocked with Niyo and there is no contact channel or physical location mentioned where i can go and collect cash myself as well.
Hey @deepika_singh!
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
*Weâre always here if you need anything 
Thank you for your valuable time on the call, @deepika_singh . As we discussed, the forex cash will be delivered by the end of the day. If there is any delay, please feel free to reach out to us. We will surely look into it and assist you further.
Thank you @Atik_Shah for your quick help in delivering the cash , and understanding the urgency. It was a great help.
Thank you for the confirmation, @deepika_singh.
We appreciate your patience throughout this process. Should you need any further help, please feel free to write back. Take care! 
We tried calling you but unfortunately couldnât connect. Could you please take a moment to confirm the forex cash delivery status here so that we can assist you accordingly?
Hey I had received the forex cash
Thanks
Thank you for the confirmation! We appreciate your patience throughout the process. Take care and safe travels! 
Got the complete refund, thanks
Thatâs great to hear, Ajay! Weâre glad to hear that youâve received your refund. Thanks for confirming â feel free to reach out anytime if you need any help.
Hi, can I get forex at PIN code 201009 noida. In next 4 to 5 days.
Hi, I require THB at noida location and PIN code is 201301 / 201009. Is it possible that I can get with in 3 days at my home
Hi @Varun_Gupta1,
Welcome to the Niyo Community! 
Please allow us some time to get this checked and assist you further.
Thank you for your time on the call @Varun_Gupta1. As discussed, weâll reach out again tomorrow to assist you further.
Appreciate your patience and understanding.
Thank you for taking the time to speak with us and for sharing the address, @Varun_Gupta1. Weâve shared the details with the concerned team and are getting this checked. Weâll keep you posted as soon as we have an update. Appreciate your patience and understanding.
2 posts were merged into an existing topic: Clarification on Niyo Lounge access
Hi, I need immediate assistance to have my foreign cash order delivered ASAP as I am leaving India on 19th Dec. I have no luck reaching out to Niyo on their given contacts.
Please help.
Hey @Ananya_Raju ,
Welcome to the Niyo Community!
Weâre excited that youâre interested in the forex cash delivery feature! 
We understand how important this is for your upcoming trip. Kindly allow us some time and weâll get back to you with an update as soon as possible. Stay tuned!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
Weâre always here if you need anything 
