Hey @Suryakant_m
We truly appreciate your time over the call. As discussed, we’re glad to inform you that your forex cash has been successfully delivered. 
Could you kindly take a moment to confirm the same here? 
Should you need any further assistance, please feel free to reach out — we’re always here to help!
I booked forex cash worth around 2000 AED (~50,000 INR) with a promise of next-day delivery, but it’s been 3–4 days and nothing has arrived. The app keeps showing false delivery updates every day. Their customer service is terrible—just bots and unhelpful executives like Jyotirmay who close queries without real responses. I even tried cancelling, but haven’t received any refund or email confirmation. Easily the worst customer care and service I’ve ever experienced.
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Thank you for your valuable time on the call, @NikhilGirdhar. As discussed, we’re glad to know that the refund has been credited to your account. It would be great if you could kindly take a moment to confirm the same here.
We tried calling you but unfortunately couldn’t connect. We’d like to inform you that your forex cash is out for delivery and should reach you by today EOD. In case of any delay, please feel free to write back — we’re here to help!
Ordering forex cash through Niyo is such a stressful experience. The card was delivered promptly but the forex cash was expected to be delivered yesterday but no agent has been assigned yet. I’m travelling tomorrow and don’t have the required cash with me. No way to reach customer support, email responses are totally unrelated to the original query. The forex card might be good but forex cash experience is too much of a hassle with no support and bad execution
Hey @Chandrahas_T
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hey @Chandrahas_T
We appreciate your time over the call. As discussed, we would like to inform you that the issue has been escalated to the concerned team, and we will try our best to get the forex cash delivered at the earliest possible. We request your patience and cooperation.
Haven’t gotten any further communication on whether you’d be able to fulfil this before today noon. Please let me know if that’s not possible, I’ll have to make alternate arrangements last minute before I travel today afternoon.
@saraswathi.r what should I expect here given that no agent is still assigned?
Hi Team,
I had booked Forex Cash through Niyo on September 24th, 2025. My cash was supposed to be delivered on September 25th. Document verification and payment is already completed on September 24th.
I will be flying out to Dubai on September 30th in the afternoon. I need the cash delivered by any means tomorrow, 29th September 2025. This is a desperate cry for help. Please pay attention to this.
I have also tried using the whatsapp chat method, tried to connect to agent, but no resolution is provided in this matter. When asked for a contact number, I was told there is no contact available.
If you are not able to deliver the cash by end of the day tomorrow, please refund my money by tomorrow afternoon 3 PM. Please try to understand the urgency and help me.
Hoping for a positive response from your side.
Thank you,
Sandeep Nalvaya
Hi @Sandeep_Nalvaya,
Welcome to the Niyo Community!
We sincerely regret the trouble you’ve had to go through. We completely understand how critical it is for you to receive your forex cash before your travel and how stressful this delay must feel. Please allow us some time to check this with the concerned team and get back to you with the best possible resolution at the earliest.
Hey @Chandrahas_T
We deeply regret the delay. Kindly allow us a window to have this checked and connect with you.
@saraswathi.r no communication yet. Requesting a callback regarding the escalation
@Nith_In can we connect please?
Hi Nithin. Thank you for reaching out to me on call. Happy to know that you promised a callback from delivery person in 5 minutes. But unfortunately, I have not received any call. Its already past 2PM, 2.5 hours since we talked. I have gotten an OTP but no call from anybody, no ETA also. Could you please call me back, and let me know if the person with cash is on the move already? Please consider this urgent. Thank you for your support so far.
Thanks for all the help in handling this escalation. Pretty much lost hope but you managed to get the forex in my hand in the last minute. Was a stressful experience, but thanks for all the support in delivering on the commitment. @saraswathi.r
Hey @Chandrahas_T
We’re truly glad we could get the forex to you in time and ease things out at the last moment. We understand how stressful this experience must have been, and we deeply appreciate your patience throughout. Please be assured, we’ll work on ensuring such delays or last-minute hassles don’t happen again. Wishing you a smooth journey ahead and safe travels! 
Take care!
@Sandeep_Nalvaya , we sincerely apologize for the inconvenience caused and the delay in the callback. As discussed on the call, the executive is already out with your order. Please rest assured, we will deliver this as soon as possible. Thank you for your understanding and patience—we’re always here to assist you with anything you need.
Sure @bnajaysmg Ajay, I’m reaching out to you on a call right away.
