Hi yes it was finally delivered today
Hey @supriya_joshi!
Youâre welcome 
!! Feel free to reach out to us for any assistance.
Would like to add Niyo is good in other services but not at all in Forex Cash delivery.
Faced terrible experience yesterday even after explaining on call and over email.
@Niyo You need to work on the Forex Cash delivery department, till that time would not recommend anyone to purchase Forex Cash from Niyo.
Hi @NikhilGirdhar,
Weâre really sorry for the experience you had with the Forex Cash delivery. We had escalated your concern to the team right after your initial post and also tried reaching you over a call, but couldnât connect.
Your feedback is extremely valuable, and we request some time to get in touch and assist you further.
I have booked forex cash in the app on 24-Sep-2025 and I was supposed to get it by yesterday 6.00 pm. Till now there is no call/communication from Niyo. Itâs frustrating to talk to bots in the Whatsapp chat. How to get the cash? I need to travel today. It is very urgent.
Hey @Suryakant_m
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
Weâre always here if you need anything 
Forex cash was promised to be delivered within 24hours of order, it has been more than 4 days where you are changing date to next day.
If you are not able to deliver on your promises at least have decency to allow users to cancel order with full refund.
Why would you deduct service charge if you are not able to provide proper services.
Hi @bnajaysmg,
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to get this checked and assist you further.
Hi, I have ordered Thai Baht forex cash from Niyo globalâs app itself. It was supposed to be delivered in a day and be a seamless experience but there has been no communication or update and the order update on the app says âassigning delivery agentâ. Tried contacting DCB Bank support and they said to wait for a âNiyo Agentâ to call me back. I leave for my vacation soon! What should I do? Do I get my money back if I cancel the order?? Please help!
Hi @Supriti_R,
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Hi @Supriti_R,
Thank you for your valuable time on the call. Weâre happy to hear that youâve received your forex cash. We truly appreciate the feedback you shared and will pass it along to the team to help make the experience even better for our users. Once again, thank you for your patience and cooperation.
@Nith_In I havenât received call from Niyo support team, just received the call frol Forex delivery team( Kanji Forex). Please call me, I can explain you about the full issue.
So true even same for me, My order was cancelled by the Forex delivery team but still deducted the service charge + GST, which is simply not right as you were not able to deliver the order & cancellation was also done from your end.
Sure @NikhilGirdhar, weâll be calling you right away.
Hi @bnajaysmg Ajay, thank you for taking the time to speak with us. As discussed, you may proceed with the cancellation of your order, and a full refund will be issued as an exception in this case.
Once again, we sincerely regret the inconvenience youâve faced and truly appreciate your patience and understanding.
Thank you for updating @bnajaysmg Ajay.
Can I ask the delivery of forex cash to do be done after a week, as I am outside of city currently?
Hey @Harsh_Rajani
Welcome to the Niyo Community!
We understand your concern, kindly allow us an oppurtunity to have this checked and asisst you further.
Thanks @saraswathi.r , Feel free to call me.
Btw, I have ordered the forex cash and paid half of the amount and I am wondering should I pay remaining half or not since I am not at the delivery location for next 10 days.
