Hey @Amritha_Sundar!
Thank you for sharing the screen recording. We have escalated the issue to the concerned team and will work to get it resolved as soon as possible. We appreciate your patience till then.
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Hey, my travel to thailand is tomorrow and I would appreciate if it is looked at at priority otherwise I have no way to contact anyone
Hi @Amritha_Sundar,
We understand the urgency. Please allow us some time to get this checked and assist you further.
Hey @Amritha_Sundar
As we discussed, your eSIM will be activated automatically once you reach your destination. Document verification is not a mandatory requirement. However, we are checking the same with our team. If you have any questions, please feel free to reach out. We are here to help.
Hey @Amritha_Sundar !
Hope you’re doing great.
Could you please take a moment to confirm if your eSIM is activated? This will help us assist you accordingly. 
I have been trying to get DCB Bank card from niyo. But I am not able to verify my KYC. It gets stuck after I enter Aadhar OTP.
I am traveling on 1st Nov. Is it possible to get niyo card before that?
Hey @slmnsh
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @slmnsh
We appreciate your time over the call. As discussed, kindly share the error screen recording at global.escalation@goniyo.com and provide us with the ticket ID here so that we can pick it up and resolve it on priority.
Thanks @saraswathi.r, Just shared recording and ticket number over email.
Hey @slmnsh
Kindly share the ticket ID with us here so that we can pick it up for you and work on it as a priority.
Hey @saraswathi.r
Here is Ticket ID: 247435
Hey @slmnsh
Thank you for sharing the ticket ID. We would like to inform you that the issue has been forwarded to the concerned team and we will ensure to keep you informed of any further developments. We request your patience till then.
Hi, after the recent app update I am not able to access the SBM credit card section and event the FD’s. It is just showing blank I even tried resetting the application but it’s still showing the same. Can someone or team neoglobal help me resolve the issue
Hi @Shashi_94,
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
Hi @Shashi_94 ,
Thank you for your time on the call. 
As we discussed, we’ve escalated your issue to the concerned team and will ensure it’s resolved at the earliest. We appreciate your understanding and patience. 
Hi @Shashi_94,
Thank you for your time on the call. As we discussed, we are looking into the app issue and will work to resolve it as quickly as possible. We appreciate your kind patience and understanding.
Thank you for the support and help
It was good speaking to you too
You’re welcome, @Shashi_94! If you need any help, feel free to reach out 
. We are here to assist you 
.
From 28 th November 2025 in Niyo app My credit card is stuck in Loading, I cant pay my outstanding,Cant see my card,can’t unlock my card , can’t do nothing.Please any advice how to resolve this issue,I am currently out of India , so I cant call.Please help
Hey @avi1100
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
