I am trying to verify my phone number it’s not happening. I am in UK and there is Novartis server how will I verify my money is stuck help
Hi @meher_grewal ,
Welcome to the Niyo Community! 
We understand your concern and sincerely regret for the hassle. For security purposes, the SIM binding feature requires your Indian number to be active for verification.
As you’re in the UK, this may cause challenges. We recommend ensuring your Indian SIM is inserted and has international roaming enabled for verification to succeed. If you’re still facing issues, please write to us at global.escalation@goniyo.com and we’ll work closely with you to resolve the problem and assist with accessing your funds.
We’re here to support you every step of the way and are committed to ensuring a smooth resolution.
Organize Hone
Issues to be discussed
Welcome to the Niyo Community!
Thank you for reaching out! 
Could you please elaborate on your concern? This will help us understand better and provide you with the right support. We want to ensure we assist you accurately. Looking forward to your response and happy to help.
Thank you!
Home screen default page should display customer associated products like Saving Account details, statement, UPI and credit card. Which was the case 1 year ago.
Now you are putting a lot irrelevant stuff which no body want to see
Because of that customer need to put extra effort to see bank details and necessary information.
Also customer should have control to customize home screen boxes which I want to see and exclude from my home screen display
Currently Niyo is putting a lots of ads of other products and information which is very annoying when you login to this app
Thanks
We totally understand how essential it is to have your primary banking information right on the home screen without any hassle. 
We’re happy to let you know that there is an option to customize the display and prioritize your most-used features! 
Just head over to the app’s settings, and you’ll find options to organize the home screen based on your preferences.
We’re always working on balancing relevant updates with a seamless experience, so your thoughts here are super valuable for us. 
If there’s anything specific you’d like to see, please let us know—we’re listening! 
Thanks again for helping us improve, and we’ll keep working to make your experience smoother!
Ok if there is option to customize the tell me how to remove unnecessary home screen ads?
As I checked screen customization is limited part which I have already done
Remove all except
1 - Niyo Pay
2 - Quick link
Remove below -
1 - Mutual fund & EPF ad
2 - SBM debit card ad
3 - Quick tool
4 - Make most out of Niyo
5 - Plan you travel
So is it possible to delete all these?
I dont think so and you have provided fake response.
If customization is true then tell me how but pls dnt share fake information to customers
Thanks
We understand your challenges and want to clarify any misunderstandings. Your input is invaluable, as it helps us understand what our users need.
Currently, while you can customize some aspects of the home screen, we understand it may not fully meet your expectations. Your request to remove specific ads and features is completely valid, and we want you to know that we’re taking this feedback seriously.
We’re always working to improve the user experience, and we’ll be sure to share your thoughts with our team. In the meantime, if you have any other suggestions or specific features you’d like to see, please let us know. We’re here to listen and make things better for you!
Thank you for your patience and support as we work on enhancing the app!
Am unable to login, have also updated the app. Keep getting
“Jason could not be serailised because of an error…” message
Hi @Tushar_Jain,
Welcome to the Niyo Community! 
Thank you for reaching out, and we sincerely apologize for the inconvenience you’re experiencing with logging in.
To help resolve the issue:
For Android users: Please try clearing the app’s cache and storage, then attempt to log in again to see if the issue persists.
For iOS users: We recommend uninstalling and reinstalling the Niyo app to refresh everything. Once done, please try logging in again.
If the issue continues, please share a screenshot of the error message so we can investigate further and assist you in the best possible way.
We appreciate your patience and are committed to resolving this for you!
Hello,
From the last few weeks, I have to login everytime I open the app. It automatically logs out when I close the app.
This is really painful, particularly on a trip when SMS delivery is not very reliable.
Hi @himanshub16,
Sorry to know you’re having trouble with the app. Please be assured, we’re here to help you. We will reach out shortly to assist you further and ensure the issue is resolved as soon as possible. Your experience matters to us, and we’re committed to fixing this for you.
Hi @himanshub16,
We tried calling you but couldn’t connect. While we’re working on fixing this, please try clearing app data and reinstalling it. A new app update will be out soon. Meanwhile, sharing a screen recording of the issue at global.escalation@goniyo.com would help us better assist. Appreciate your patience.
Since last week, the Niyo global android app keeps logging out after closing the app. I have to log in again using mobile number verification every time. This would make the app useless if I am out of the country, where the same mobile network will not be available, as the app needs mobile number verification.
I have already tried clearing the cache, uninstalling and reinstalling the app.
Hey @Rahul_Patel1
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Rahul_Patel1
We’re sorry for the trouble! The issue with the app logging out on close and requiring mobile verification each time is already known, and our team is working on resolving it. A fix will be rolled out in an upcoming app update shortly. If you need any further help, please reach out at global.escalation@goniyo.com, we’re here to help.
