Hey there! We tried reaching out to you but unfortunately couldn’t connect. We’re glad to inform you that the app issue has now been resolved.
We request you to please clear your cache and reinstall the app before trying again. If the issue still persists, kindly share a short screen recording of the error at global.escalation@goniyo.com and help us with the ticket ID here so we can assist you promptly.
In the meantime, you can make your credit card bill payment directly through the SBM Bank website using this link: Credit Card Bill Payment
hi thanks for reaching out to me
the problem is still here
I am using apple phone
so I uninstall the app
switch off my phone thn again install it.
but problem is still there.
Please look into the matter .
Thank you for sharing the error screen recording. We sincerely regret the inconvenience caused. The issue has been forwarded to the concerned team for review, and we’ll keep you informed of any further updates. We truly appreciate your patience and understanding in the meantime.
Hi @pikee, happy to hear everything is working smoothly now! Thanks for sharing your update — we appreciate it. Wishing you a seamless experience ahead!
I am facing the exact same issue as @avi1100. My sbm credit card is not loading. Please resolve this as soon as possible as I need to unlock my card and do payments
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We regret the inconvenience caused. We tried reaching out to you by phone but were unable to connect. We request you to kindly share a screen recording of the error at global.escalation@goniyo.com with your registered email ID and help us with the ticket id here, so we can understand the issue better and assist you promptly. We appreciate your kind cooperation and patience.
I did pickup the phone but I could not hear your voice. Previously also this has happened. I assume the extension from which Niyo people call has an issue. Still I have raised the ticket and number is 256523.
Thank you for sharing the ticket ID with us. We have escalated it to the concerned team and will make sure to keep you informed with updates. We appreciate your kind understanding and patience until then.
We appreciate your time over the call! As discussed, we request you to kindly coordinate with SBM Bank for further clarification regarding your credit card status. You can reach them at 1800 209 9335 or customercare@sbmbank.co.in
In the meantime, please note that we’re also in touch with the bank and will keep you informed as soon as we receive an update.
To avoid any late payment charges, we suggest making your credit card bill payment directly through the SBM Bank portal: SBM BillDesk Payment Link
Thank you for your time on the call. We sincerely apologize for the delay and understand how disappointing it must be to wait this long without a proper resolution. As discussed, we have escalated the issue to the concerned team and will ensure it is resolved at the earliest. We will also make sure to keep you updated with any further information. We truly appreciate your kind understanding and patience.
We’re really sorry to hear that you’ve been facing this issue for a while now. Could you please try clearing the app’s cache and storage from your phone settings, then uninstall and reinstall the app to see if that resolves the issue?
If the problem still persists, please reach back to us — we’ll make sure it’s checked and resolved at the earliest.
Thank you for your time during our call, @mayankg . As discussed, we have escalated your issue to the concerned team for further assistance. Since you have already created a ticket, you will receive updates both via email and here. We sincerely appreciate your patience and understanding until then.
How long it will take,now its too much
if this situation continues I would like to withdraw my Fixed Dividend.
In the app I cant see my fixed diposit also.
Resolved the issue quickly or I have to register this complaint with RBI
I have mailed the bank so many times
but not a single reply .
I can’t use my Credit card , I can’t see my Fixed Diposite , what is going on?
If I can’t use my Credit Card I would like to withdraw my Fixed Diposite .
if this situation continues then I have to register my complaint with RBI
you guys can’t just block someone’s money
I have no due , still you guys are blocking me using my money .
That is not acceptable .
We tried reaching out to you but unfortunately couldn’t connect. We’re glad to inform you that the app issue has now been resolved. 
Credit Card Bill Payment
Wishing you a seamless experience ahead!
As discussed, we request you to kindly coordinate with SBM Bank for further clarification regarding your credit card status. You can reach them at 
1800 209 9335 or 
customercare@sbmbank.co.in
