Hey @Tamim_Ahmad ,
All you need to do is visit your nearest DCB branch and let them know you’d like to open a zero-balance account to link with Niyo. The bank will assist you with the account creation. Once it’s set up, simply resume the onboarding process through the Niyo app to link your account. You’ll then be able to enjoy all the features of the Niyo card with your DCB savings account!
Thank you!
Hi @Sanat_Usgaonkar
We’re pleased to let you know that your account creation issue has been resolved. Could you please check and confirm if everything is working as expected?
If you need any further assistance, feel free to reach out. We’re here to help! 
Yes, account is created. thank you @Preeti
Hi, Can we Niyo global Debit card for international transcation like Global credit card? Is there any additional charges we have to pay on this or it is just like Niyo Global credit card?
Hey @Rajesh_Punia
Yes, you can absolutely use your Niyo SBM Debit Card for international transactions. 
Just complete your Re-KYC to enable the international option, and you’ll be all set to use it seamlessly wherever you go! 
If you need any help or have more questions, we’re just a message away on our live chat. 
You’re most welcome. 
Hi, i had completed video kyc on 2nd September, still my card status is showing creating account. I had even raised a ticket. My ticket no is 2497954.
Hi @Mandar_Borkar ,
Welcome to the Niyo Community!
We would like to have a closer look at your concern. Allow us to investigate this further and assist you.
I appreciate your patience!!
Hello @Mandar_Borkar,
We’re excited to inform you that your Niyo DCB account has been successfully created! 
Please take a moment to verify it on your end and confirm with us.
If you face any issues or need assistance, feel free to reach out through the live chat feature in the app or by replying to this message with your reference number: 2497954. We’re always here to help! 
Thank you for choosing Niyo! 
Thank you so much Akash for quick response and solving my issue.
Hello @Mandar_Borkar
Thank you for your kind words! I’m really glad I could help resolve the issue quickly. 
For any further assistance, feel free to reach us via the live chat feature in the app . We’re here to help!
Thank you for choosing Niyo!
Hi @Adarsh_S_Kumar
I’m having exactly same issue. It’s been 12 days since video KYC. The response i get from help is technical issue and escalated. Did you eventually got this card or it’s a never ending wait?
Deepak
Hi @D1_D2,
Welcome to the Niyo Community!
We’re really sorry to hear about your concern. 
We tried reaching you on your registered number, but the calls went unanswered. We also noticed that you’ve already reported the issue with ticket number #2495912. Rest assured, we’ll keep you updated on the progress as soon as possible. 
Thank you so much for your patience and understanding!
Thank you @Akash-deep for understanding. I hope this issue gets resolved soon.
After sending multiple mails, I eventually got the card. But ig wts helped the most is posting my concern on this community. A staff reached out to me after viewing my post and things got sorted out soon.
Hi, I applied for and completed by kyc verification for Niyo DCB account on 1st September. It’s currently 12th September and it’s been 10+ days and I honestly have no idea what’s the status of my application.
There’s already an active ticket on this, and the customer support team is very very vague on what is going on, with 0 transparency and the only thing them saying that ‘I should have more patience’. If you’re advertising a card in ‘3-5’ days, then you cannot honestly repeatedly ask someone to have patience. That’s like one of your main selling points, especially if someone plans to get a card right before they go on a trip or something.
I understand delays can happen, but this lack of transparency of what is going on with my application makes me wonder when or whether my card will even come. There’s no proper timeline on this and just vague promises of we’ll get back to you with an update.
Hi @yassyash
Welcome to the Niyo Community!
We’re really sorry to hear about this experience—it’s definitely not what we aim for with our valued users. We’re prioritizing your concerns and will be checking in with the team right away. We’ll get back to you with an update as soon as we can. Thanks for your understanding!
Hi Preeti, thanks.
Im tired of hearing that Niyo will get back to me because in all of this time, no one from Niyo has reached out to me and it’s only been me initiating the conversation. I’d appreciate if someone can put an actual timeline on this rather than just say that they will get back with an update.
Here’s the ticket for reference - Ticket ID - 2495909.
Thanks again.
Hi @yassyash , I had done KYC on 30 Aug, but just like your case the mail replies from customer care were not helpful.
I raised the issue here a day back and within 2 days my account is created, my debit card is yet to be dispatched, but atleast i know my account is created.
I hope your issue gets resolved soon.
Thanks to @Akash-deep for helping me so quickly and getting the issue resolved.
Thanks, Deepak
Thank you for speaking with me on a call. As we discussed, we’re prioritizing this with the team and will get back to you with an update soon.
