I am unable to get my card delivered in Kolkata. I have tried atleast 3 pincodes.
700102
700065
700163
For 2 of these pincodes the same card has previously been delivered 6 months back. However, the support team is unable to confirm if this is a technical issue or these are really unserviceable. Also, they are not able to provide any Kolkata pin code to assist as well.
Any suggestions?
Ticket created on it: #2482683
Hey @Binayak_Banerjee,
Welcome to the Niyo Community! 
We wanted to let you know that the PIN codes you provided are currently in areas that the bank has marked as unserviceable. To continue, please add an alternate address or select your permanent address for card delivery.
Additionally, you can visit the bank to create a Niyo DCB account. Once your account is set up at the bank, you can easily resume onboarding through the app and link your account with Niyo.
Thank you for your understanding!
Hello @karthick_Dhinakaran
We regret to inform you that your SBM account registration has been unsuccessful due to an issue on the bank’s end, and unfortunately, you will not be able to open an account with SBM Bank digitally.
We have provided details of some alternative accounts you might consider in ticket 2472442. Please review the information and respond to the ticket if you need any further assistance.
Appreciate your understanding.
hi, i have been trying to apply for Forex debit card
Bank - SBM bank
After Aadhar verification, it shows this screen, please help resolve.
Hi @Jasskaran_Singh,
Welcome to the Niyo Community!
We would like to have this checked on priority and assist you further. We have DMed you requesting the registered number. Kindly provide us with the same to investigate this and assist you further.
Hi sir I’m trying to open a acount niyo global but my passport file nomber showing file nomber is not your passport number … please help me
Hi @Shaik.Yaseen_Basha welcome to our community!
As Niyo Global by SBM is a forex card, the bank has requested to have a Passport Verification as a part of onboarding. Currently, the system accepts the passport file numbers which were issued or renewed in India. It does not accept which were renewed abroad. You may have to try onboarding after renewing it in India. Kindly check out our post here: https://community.goniyo.com/t/file-number-passport-application-no/10581/2 for a better understanding. Thank you!
Hi,
It has been more than 15 hours, and my PAN card and passport verification is still pending. The message on the screen remains the same: “It will take up to 3 hours.” Kindly resolve this issue so that I can proceed with obtaining a Niyo Global Travel Card.
Thanks in advance.
Hello @Muzaffar-2024
I’m reaching out via DM to gather additional information so that we can promptly address this matter with the appropriate team. Your cooperation is greatly appreciated as we work diligently to resolve this issue as quickly as possible.
I had applied for DCB debit card on 1 September 2024.
It’s been more then 48 hours. Status is “creating your bank account”
Ticket is created still there is not action taken.
Hey @Sanat_Usgaonkar
Welcome to the Niyo Community! 
Please give us some time to review this and assist you further.
Okay, @Preeti
Ticket number 2492237
Thank you for sharing @Sanat_Usgaonkar
Is there any update? How much more do I need to wait?
Hey @Sanat_Usgaonkar
We are currently reviewing this with the bank team and will provide you with an update shortly. We appreciate your patience and understanding in the meantime.
Hey … good afternoon. Hope you are doing well. Everytime when I try to order DCB niyo debit card it shows not serviceable in my location. Can you let me know or fix the problem please…I need the card. I am a student going to abroad… please look into this matter.
Thank you
Hey @Tamim_Ahmad,
Nothing to worry about, we suggest you kindly visit the nearest DCB Bank branch to create an account. Once your account is created, you can resume the onboarding process via the Niyo app utilizing the link https://niyoglobalone.page.link/dcb-resume-onboarding This process will help link your DCB account with Niyo 
Thank you for your understanding!
Ok, so for how many more days I need to wait? Since it’s already 5 days and I don’t see any progress on this issue.
Please allow us until this evening and we will get back to you with an update. We appreciate your patience and understanding.
Can you please tell me which type of account I have to open?
Zero balance account or any other savings account?
If I open a zero balance account then am I able to use the DCB niyo global Card with all features or benefits??
Looking forward to your reply…
Thank you
