Facing issues with Niyo Account Setup or Card Ordering? Get Help Here!

Support & Troubleshooting Help
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81

Hello @yassyash

Thank you for joining on a call with me. We’re excited to let you know that the issue with your account creation is all sorted now. We’re committed to making sure this doesn’t happen again and always have your best interests at heart. Give us a shout if you need any more help or have any other questions. :blush: Take care.

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82

Hi Preeti, thank you so much for your very very prompt help. Im glad that my issue was resolved on priority as you said. My account was created and the card was ordered. Im glad to say that my experience with the community help was fantastic, transparent and again, very prompt :blush:

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83

Glad I could help!. :smiling_face_with_three_hearts: :raised_hands:

84

Hi i was trying to open my Niyo account but i got my trial exceeded on pan verification even though i given the correct name and pan number but the application can’t verified it and i done it repeatedly because i don’t know this could happen can niyo global team please help me out of this as soon as possible i need it so urgently

Regards
Aron v paulose
7736518547

85

Hey @GOD_ARON

Welcome to the Niyo Community! :raised_hands:

Don’t worry! Please give us a moment to look into this, and we’ll be happy to assist you further.

Thank you!

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86

Hi any updates regarding about this can u contact me so the things get easier for me and u

87

Hey @GOD_ARON


Sure, we’re having this checked and we shall connect with you shortly with an update.

Thank you for your patience!

88

Hey @GOD_ARON

We appreciate your time over the call. As discussed, to investigate further, I’ll need your details i.e PAN copy and error screenshot. Please send them via DM.

Here’s how:

  • Click on my profile icon.

  • Click on “MESSAGE”.

  • Type your details in the message body.

  • Upload any screenshots by clicking on the upload icon, and then click “Send Message”.

Alternatively, you can email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here. We’ll follow up on it. Appreciate your patience!

89

Hey there saraswathi thank you for your concern I can’t get the message button while iam touching your profile pic i go with the alternative way like the mail way i will mail you the pan details and error screenshot
Regards
Aron

90

Hey @GOD_ARON

Sure, kindly email the requested documets at global.escalation@goniyo.com and share your ticket number so that we can have assist you further.

Thank you for your cooperation.

91

We regret to inform you that we will not be able to open your SBM Bank Account digitally. You can visit your nearest SBM Bank Branch to open your account.

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92

Hello @ankurgiri

Welcome to the Niyo Community! :smiling_face_with_three_hearts:

We’re here to help with your onboarding concerns. Let us quickly look into this for you, and we’ll get back to you shortly. :raised_hands:

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93

Hi i tried it .
the option for resume onboarding got reset on card but now when i click on to get card it shows the same error like before

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94

Thanks for hopping on the call with me, Ankur. Unfortunately, we’re unable to create your SBM account digitally due to an issue on the bank’s end. :frowning_face:


However, you can easily sign up for a DCB account instead by clicking here:

https://niyoglobalone.page.link/dcb-resume-onboarding

It offers similar benefits and should get you set up smoothly. If you need any help, just let us know! :blush:

95

THANKYOU Preeti for resolving my issue and presenting with me an alternate option.

Much appreciated the quick response on my query.

Tysm.

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96

The pleasure is all ours! :smiling_face_with_three_hearts: If you need any more assistance, feel free to reach out to us through our live in-app chat or right here. We’re always here to help! :sunglasses:

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97

Dear SBM Bank and Niyo Global Team,

I have been trying to create an account for the SBM Global Card, but I have been facing issues with the onboarding process. I have attached a screen recording for your reference.

This issue has persisted for the past two days, and as I am scheduled to travel abroad next week, I kindly request your prompt attention and assistance in resolving this matter as soon as possible.

Your timely help would be greatly appreciated.

Thank you for your understanding and support.

Best regards,
Yogesh Makwaney

98

Hello @NIYOCOMM20240917YI94

Welcome to the Niyo Community! :smiling_face_with_three_hearts:

Appreciate you joining on a call with me. As discussed, we’re getting your issue checked with the relevant team and shall connect again with an update.

Request your patience and understanding.

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99

Thank you for joining the call with me, Yogesh! I’m sorry to let you know that we won’t be able to onboard you for a SBM account due to a name mismatch at the bank’s end. :frowning_face:

However, I recommend checking out the DCB account

https://niyoglobalone.page.link/dcb-resume-onboarding , which offers similar benefits. :smiley:

I hope I addressed all your concerns, but if you have any other questions or need further assistance, please don’t hesitate to reach out. You can always count on us! :raised_hands:

100

unable to proceed with placing order for credit card, showing server error since two days