Hi @SuryaK.inc ,
I’ve just replied to the support email under ticket #209373 with the requested screen record of the app screen where the KYC process gets stuck.
Please let me know once the team has reviewed it or if anything else is needed. Looking forward to a resolution.
Thanks!
Hi @Harsharajaram17,
We tried calling you but couldn’t connect. As checked, we’re sorry to inform you that we’re currently unable to onboard you to the SBM account, as it has been blocked due to multiple onboarding attempts with a name mismatch.
We’d like to inform you that the name captured from your PAN will be recorded and used throughout the onboarding process and cannot be changed. However, the name fetched from Aadhaar may be updated. Any correction will only be effective if the name is updated in your Aadhaar.
In this case, we recommend proceeding with the Home Visit Biometric KYC application. Please share your current PIN code so we can check if the offline biometric KYC process for Niyo DCB is available in your area.
Hi @SuryaK.inc ,
thank you for the update.
I understand my SBM onboarding was blocked due to multiple failed attempts caused by a name mismatch. I’ve now updated my PAN card to match the name on my Aadhaar.
I really prefer to continue with the Niyo Global SBM account. If a fresh digital onboarding is not possible, I’m also willing to visit an SBM branch in person or complete manual KYC to resolve this.
Please let me know if there’s any possibility to reactivate or reinitiate my SBM onboarding manually.
Looking forward to your guidance. Thanks again for the support.
Hi @Harsharajaram17,
Thanks for reaching out again.
Please note that currently, there’s no provision for offline account creation with SBM Bank. Since your onboarding was blocked due to multiple failed attempts caused by a name mismatch, reinitiating or manually completing the onboarding won’t be possible.
But not to worry—you can go ahead and open an account offline with DCB Bank, which offers similar benefits. Once the account is opened, you can sync it with the Niyo app and enjoy a seamless experience.
Let us know if you’d like help getting started.
Hi @Nith_In ,
Thanks for the update.
Since I’ve already updated my PAN to match my Aadhaar, I wanted to ask — is there any possibility in the future to reinitiate onboarding with SBM Bank for Niyo Global?
I truly prefer the SBM-based Niyo Global account and would be happy to proceed if any option becomes available later — even if it’s through manual review or alternate steps.
Please do let me know if this could be reconsidered in future updates.
Thanks again for your support!
Hi @Harsharajaram17 ,
We truly understand your eagerness to continue with us and sincerely appreciate your interest. At the moment, reinitiating onboarding for SBM through the app is not possible, and offline account creation is also unavailable. However, please rest assured that we’ll keep you informed if there are any updates regarding this in the future.
I have done kyc for my sister but after dcb bank kyc process it’s almost 2 hrs but the process didn’t resume yet , so what to do in this case
Hi Parva, @NIYOCOMM202507303JLH
We are sorry to hear that. Please allow us a moment to check this for you.
Thank you for your valuable time on the call @NIYOCOMM202507303JLH Parva. As discussed, please retry completing the KYC process for your sister’s account and complete the onboarding process. If you face any issues, please reach out to us and we’ll be happy to help.
Can you please get this ticket checked - 219656? I have completed my vkyc but no update till now regarding account creation. Thanks.
Hey @Fernblade
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Fernblade
Thank you for your time on the call. As discussed, the issue has been escalated to the concerned team, and we’re working closely to get it resolved on priority. Rest assured, we’ll keep you informed of any further developments. We appreciate your patience in the meantime.
I just wanted to ask, if I am not able to receive the card before 14th Aug, is it possible to change the mailing address to get my card delivered somewhere else. Since after 14, I will be unavailable at my current address.
Thanks.
Hey @Fernblade
We understand your concern. Kindly allow us a window to have this checked and assist you further.
Hey @Fernblade
We tried calling you but unfortunately couldn’t connect. We request you to kindly share your area PIN code so that we can check for alternate arrangements to create your account and help you receive the card before your travel date.
Hey @Fernblade
We truly appreciate your time over the call today 
.
As discussed, once you receive the account creation confirmation email from DCB Bank 
, you can simply log in to the Niyo app and resume your onboarding process to sync your account with Niyo 
.
If you face any challenges along the way, please don’t hesitate to reach out — we’re always here to help you!
Hey @Fernblade
We appreciate your time over the call. As discussed, we’re happy to inform you that your account has now been successfully created 
. You should be able to see the account details in your Niyo app. If you need any further assistance, please feel free to reach out — we’re always here to help 
Hi, I have successfully received my dcb debit card and able to activate it. Tha k you for all you assistance. Also kudos to @saraswathi.r for providing guidance and fast support. Excited to use this app for my foreign travels!
Hey @Fernblade
That’s wonderful to hear! We’re so glad you’ve successfully received and activated your DCB Debit Card. Thank you for your kind words and for appreciating the support—we truly value your patience throughout the process.
Wishing you seamless experiences with Niyo on all your upcoming foreign travels. 
We’re always here if you need us! 
