Welcome to the Niyo Community! 
We’re sorry to hear you’re facing issues while applying for the DCB debit card. We understand how important this is, especially with your upcoming trip to Bali. Please allow us some time to get in touch and assist you further
Thank you for your time on the call. As discussed, you can visit any nearby DCB branch and complete the offline account opening under SB146. Once your account is created, you can easily sync it by logging into the Niyo app and heading to the Hub section.
To locate the nearest DCB branch, you can use this link: " Find the Nearest DCB Bank Branches & ATMs ".
In the meantime, feel free to explore onboarding for the SBM Savings Account right from the Niyo app—it offers similar benefits and a fully digital setup. Let us know how it goes or if you need any help along the way! 
Hi Nithin,
So I was thinking if I could complete this process from the DCB Bank website itself? I can see there is an option to open a DCB niyo savings account. If I open through DBN website, can I still link that account to Niyo app later on during syncing?
Hi @NIYOCOMM20250618FWB4,
We understand your concern regarding the DCB account creation and syncing. Rest assured, we’re here to help you through this. We will connect with you shortly to assist and ensure the process is completed smoothly. We appreciate your patience.
Hi @NIYOCOMM20250618FWB4,
Thanks for your time over the call. As discussed, kindly allow us a while to check regarding your account creation process via the website. Appreciate your patience.
Dear team
I have completed my Video kYC but it is still not approved.It would take around 48 hrs. Can u please help to approve it earlier. I am flying to dubai for my first international trip on 5 june. If possible kindly help me otherwise i have to carry cash for my day to day needs.
Welcome to the Niyo Community! 
We’re really sorry for the delay in getting your Video KYC approved — we understand how important this is with your travel just around the corner.
To help us speed things up, please drop an email to global.escalation@goniyo.com from your registered email ID, along with a screenshot of the error you’re seeing in the app. This will help our team look into it on priority and resolve it at the earliest.
Appreciate your patience and understanding!
Hi @NIYOCOMM20250618FWB4,
We tried reaching out but were unable to connect. We’d like to discuss your current PIN code to assist you further with your DCB account onboarding. Alternatively, we recommend opting for the SBM debit card, which offers similar benefits like zero forex markup, lounge access, and more. Please let us know your preference.
Can you please call back now?
Hi @NIYOCOMM202506,
As discussed, we’ll arrange a follow-up call by tomorrow. Since your offline account onboarding has already been completed, we’ll ensure your account is created and successfully synced with the Niyo app. We appreciate your patience and understanding.
Hi,
I am trying to sync DCB account in Niyo global app but after entering my adhaar details and OTP it show time out error. I have tried it multiple times. Tried uninstall and install app as well using onboarding link. please help.
My mobile number is 9********1
Hi @NIYOCOMM20250412GWAU Gaurav,
Welcome to the Niyo Community!
We’re sorry to hear you’re facing this issue while syncing your DCB account. Sincere apologies for the inconvenience caused. Please allow us some time to get in touch with you and assist you further. We’ll do our best to get this sorted as quickly as possible.
Thank you for your valuable time on the call, Gaurav.
As discussed, the issue has already been escalated to the concerned team and is currently being worked on, though we don’t have a defined TAT at the moment. Rest assured, we’ll keep you informed once it’s resolved. In the meantime, you can try switching networks and attempting the onboarding process again—do keep us posted on how it goes.
Hi Team,
I had applied for a Niyo Global SBM account, but my Video KYC was rejected earlier due to a mismatch between my PAN and Aadhaar names.
I have now updated my PAN to match Aadhaar. However, I am still unable to reinitiate the KYC in the Niyo app—it either doesn’t open or gets stuck.
Details:
Please help reset or reopen the KYC process on my account. @Zahid_Niyo
Thanks in advance!
Harsha Vardhan
Hey @Harsharajaram17
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Harsharajaram17
We appreciate your time over the call. As discussed, your issue has been forwarded to the concerned team and is currently being looked into. We’ll keep you informed of any updates. Thank you for your patience and understanding.
Hi @saraswathi.r – just checking in to see if there’s any update from the backend team regarding my Video KYC issue (Ticket #209373). Kindly let me know if any further action is needed from my side.
Thanks again!
Hi @Harsharajaram17,
Thanks for reaching out. Please allow us a moment while we are having your ticket details checked.
Hi @SuryaK.inc ,
thank you for the quick response.
I appreciate you checking on the ticket details. Kindly keep me posted once there’s an update from the backend team. I’m ready to proceed as soon as the KYC issue is cleared.
Thanks again for your support!
Hi @Harsharajaram17,
We request you to share a screenshot of the app screen where you’re unable to proceed. Kindly reply with the screenshot in the same email thread under ticket: 209373, and we’ll take it forward from there to assist you further.
