Hey @Sahid9671
Welcome to the Niyo Community! 
We understand your concern, kindly allow us an oppurtunity to have this checked and assist you further.
Hi @Sahid9671,
Thanks for confirming over the call. As discussed, we’ll arrange a callback for you in your preferred language shortly.
Hi @Sahid9671,
We tried reaching you to assist in your preferred language, but couldn’t connect. WE have sent you a DM, where you can share an alternate mobile number, or please share your concern details at global.escalation@goniyo.com or connect with us through the in-app chat support so that we can look into this further and provide the necessary assistance.
Hi I have registered my pan number with a phone number not linked to my pan , and now not able to re register with new number as pan is registered with another number.
There is no option to change pan or delete it from my account.
Because of this I am not able to get to your services,
Can you remove my pan number from my registered account with phone number 7980719599
Hi @shyam_kumar5,
Welcome to the Niyo Community!
Please allow us sometime to get this checked and assist you further.
Thank you for your time on the call, @shyam_kumar5 . As discussed, please share your consent from your registered email ID to " onb-global@goniyo.com ", mentioning that you would like your data to be deleted along with both the numbers. Please note that once the data is deleted from the backend, you will not be able to onboard with SBM in the future. Appreciate your understanding.
Thank you Nith_In, for the prompt response. I have emailed to the given email id.
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Thank you for the confirmation, @shyam_kumar5! We will look into this and get it done on priority. We request your patience till then.
Thank you for your valuable time on the call @shyam_kumar5. We’re happy to hear that your issue has been resolved! Your patience and cooperation mean a lot to us. If you need any help in the future, don’t hesitate to reach out—we’re always here for you.
Happy Banking! 
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i have the tracking number from bluedart courier. it says consignee address is wrong when the delivery attempt was made yesterday. no information through calls from the delivery guy. so i visited the local bluedart hub this morning and the delivery guy checked and said that he misplaced the courier and also never attempted for delivery yesterday. what find funny service is this? i made a transfer to dcb bank in niyo app. now my money is locked in niyo app.. unable to make outgoing transfer to niyo app.. kindly refund my moneyand also delete my niyo account anfter the refund reqest is successful
Welcome to the Niyo Community!
We’re really sorry for the distress this has caused you. 
We understand how challenging it must be to go through such an experience, and we sincerely apologize for the inconvenience.
Please allow us some time to get this checked with the concerned team, and we’ll get back to you with an update at the earliest.
the courier was delivered at 10:47PM
I received this update via sms but actually it wasn’t delivered (checked with my security too, twice).. also i have the verification otp (to receive the courier) sitting useless in my inbox… no incomings calls from bluedart courier regarding this fake delivery.. this is really causing me serious trust issues.. i am wondering, did the delivery person hacked the otp and delivered the courier ??!!
Hi @Raghuveer_Nandakumar, we completely understand how stressful this has been for you, and we’re truly sorry for the trouble caused. We’ve been trying to connect with you over calls but haven’t been able to get through, and the DCB Bank team has also made attempts without success.
To help us move things forward quickly, could you please share a convenient time for a call? This will allow the bank team to reach out directly and resolve this for you at the earliest.
Your patience and cooperation mean a lot to us, and we’re here to make sure this gets sorted.
Hi Team,
I entered my correct PAN details but encountered an error saying invalid PAN and then a message saying the verification trial limit was exceeded. And the issue is still unresolved
Hey @Ajith_kumar_Rai
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
Hey @Ajith_kumar_Rai
We tried calling you but unfortunately couldn’t connect. 
We’ve highlighted the issue to the concerned team and will ensure to keep you informed of any further developments. 
We appreciate your patience until then.
Hey @Ajith_kumar_Rai
Thank you for your time over the call. We’re happy to inform you that the PAN limit issue has been resolved. It would be great if you could take a moment to check and confirm the same. Thank you for your patience throughout the process.
Hey
I am sandeep and I lost my niyo debit card and i wanna have a replacement right now. But I am not able to request it in my niyo global app as it keeps popping up to send a message in whatsapp for the support , though I sent it nothing works. i am currently in USA and i just want know is there anyway to get my niyo card replaced.
Welcome to the Niyo Community!
We understand your concern. For security reasons, we recommend blocking your lost card immediately through the Niyo app. 
Upon checking, we see that you hold a Niyo DCB account. Unfortunately, we’re currently limited to delivering replacement cards only within India. If you’d like to get the card delivered to your registered communication address, please contact DCB Customer Care at customercare@dcbbank.com or call 022 6899 7777 / 040 6815 7777 from your registered email ID or mobile number. 
We’re here to help you through the process! Thank you for your understanding.
Hey
When I tried to block and order new card its giving an error from bank side. Can you guys just order a replacement card to my communication address as I am unable to contact dcb because I am in USA and there no options to call their customer service. And one more thing when i tried to contact niyo care through whatsapp, i am not getting any reply from bot. Please look into this
