Hi,
My debit card has been delivered by around 4 pm thanks for your support.
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Thanks a lot for the confirmation! 
Have a safe and amazing trip! 
Take care! 
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I have ordered my Neyo Global Debit Card on Jan 25, 2025 but still haven’t received the card. I have to travel international in 7 days. Idk why this is getting delayed. The parcel was shipped through Bluedart but still not delivered.
Hey @Aayush_Bokade
Welcome to the Niyo Community! 
We’re here to help! Give us a moment to check this and we’ll assist you shortly. 
Thank you for hopping on a call with me, @Aayush_Bokade! 
As discussed, I’ve requested a faster card delivery to your location 
. No worries, I’ll reach out again as soon as I have an update. Appreciate your time and trust! 
Regarding my Niyo Global Debit Card
Could you please provide an update upon the card delivery. I haven’t received it yet.
Thanks.
Hey @Aayush_Bokade As discussed and informed, we kindly request you to wait until tomorrow (14th Feb) for the card to be delivered to your communication address. We are personally looking into it, so rest assured, it will be delivered to you as per the TAT mentioned. 
I have opened up dcb Bank savings account and recieved niyo global debit card by dcb Bank and want to sync it with niyo app, but it shows me that we are not serviceable at your location whenever I’m trying to setup my account. I have completed the kyc process and everything before that.
Hey @Jas2098
Welcome to the Niyo Community!
Allow us a window to review your concern and assist ahead.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hey @Jas2098
We appreciate your time on the call! 
We’re thrilled to inform you that your account has been successfully created. Thank you for confirming that it’s now visible in the app. If you need any further assistance, we’re always here to help .
The card was not delivered yesterday and I received no call from the delivery agent. Please look into it. If It’s not delivered by tomorrow I’ll have to cancel it.
Hi @Aayush_Bokade ,
We regret to hear that your Niyo DCB card has not been delivered. 
We sincerely apologize for this inconvenience and are investigating the issue. Kindly allow us some time to resolve this, and we’ll get back to you with an update at the earliest.
Thank you for your patience and understanding.
Hi @Aayush_Bokade we tried reaching you via call, but it wasn’t answered. We’re really sorry that the card hasn’t been delivered yet. After checking with the team, it’s currently in the Prayagraj HUB and should reach you soon. We appreciate your time and patience! 
I have applied niyo credit card and it’s approved 25 days back and it shipped after couple of days I thought this will be deliver in 10 working days max still now it’s not delivered and I can’t track the delivery status in app. Pls help
Hi @NIYOCOMM20250301V9YH,
Welcome to the Niyo Community!
We regret the inconvenience you’re facing with your Niyo card delivery. We are checking your details and will get in touch with you shortly. 
Hi @NIYOCOMM20250301V9YH,
Thanks for your time over the call.
We’re glad to hear that your card delivery concern is resolved. However, as you mentioned your Re KYC issue, kindly share the ‘Re KYC rejected’ screenshot via DM as requested so we can assist you further. 
I have selected wrong gender while creating a account. But I have done KYC with my Aadhar, Pan card which has the right gender. I am unable to change my gender in the app profile. Is it possible to edit my profile or will this cause a problem for issuing the card?
Hello @Sharmila_Satyamohan1
Welcome to the Niyo Community! 
Thanks for reaching out! 
Please give us a moment to review your concern and provide the assistance you need. 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hi @Sharmila_Satyamohan1, we tried reaching you via call but couldn’t get through. 
Could you please email us at global.escalation@goniyo.com with your detailed concern so we can make the necessary changes to your name salutation in the Niyo app? 
Once you’ve sent the email, kindly share the ticket ID here, and we’ll assist you further. Thank you for your cooperation!
