Hi Team,
During the Video call, it was stated as Technical glitch for pan card verification.
Although having right documents the video KYC is still pending.
Requires your support here
Regards
Shiva
We regret the hassle. Kindly allow us an oppurtunity to connect with you for further assistance. Thank you for your understanding!
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Thank you for taking the time to speak with us! 
As discussed, we’re excited to let you know that your Niyo DCB account has been successfully created. 
Your debit card will be on its way soon and should reach you within 5-7 working days. 
If you have any questions in the meantime, feel free to reach out—we’re here to help! 
My passport renewed in qatar.But now i settled in india.Still i have 2 year validity.But niyo app is not accepting passport file number.Even that also issued by indian embassy only.Then why this happening?
Hey @Sankara_N
Welcome to the Niyo Community! 
Allow us a window to review your concern and assist ahead.
Thank you for hopping on the call with me, @Sankara_N As we discussed, please share the error recording with us at onb-global@goniyo.com using your registered email ID, and we’ll have our team look into it to resolve the issue for you. 
Hi
My passport file number i cant able to attach and also not able to scan.My passport i renewed in qatar.Still two year validity is there.So i cant able to attach file number starting with qtr.I raised complaint and in niyo community also.They suggest to send mail with screen shot.I attached screen shot also.Do needful thing
Thanks for sharing the details! 
We’ll have this checked and assist you further. 
We’re sorry to inform you that we won’t be able to process your onboarding request at this time, as your passport renewal criteria (Passport should be issued/renewed in India) doesn’t meet the requirements. 
However, we’ll definitely keep you updated if we come up with any future solutions for this. Appreciate your understanding!
Feel free to reach us at global.escalation@goniyo.com for any further assistance.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
I have applied for Niyo DCB debit card on 7 th decemeber and the card was dispatched next day itself. I also got the bluedart courier tracking option next day itself. While i tracked my card through bluedart tracking number i came to know that my card has reached my city on 11th december and since then till now it is showing “Wrong pincode, may impact delivery”. What type of nuisence is this? I have to leave abroad as soon as possible but unable to get my card. Even i didn’t got a single call from bluedart delivery agent if in case he is unable to find my address. I have already dropped a mail to bluedart but nobody is concerned about my issue. My waybill no. is 34008931051. My registered mobile number is 9634480557. Please resolve the issue asap.
Hey @HIMANSHU_DAS1
Welcome to the Niyo Community! 
We apologize for the inconvenience caused with card delivery. We’re working to resolve this for you. Please allow us some time to coordinate with the bank team and assist you better. 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Thank you for joining the call, 
Himanshu! As discussed, we’ve prioritized your card delivery concern by escalating it to the DCB Bank team, and we expect an update by Monday.
Rest assured, we’ll follow up on your behalf and do everything we can to get it delivered as soon as possible.
Thank you for taking the call with me, Himanshu, and confirming that the card was delivered on December 14th. If you need any further assistance, feel free to reach out – we’ll be happy to help. Take care and have a wonderful day ahead! 
Thank you preeti for the prompt solution.I have got my card the day itself i posted on community.
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The pleasure is ours! 
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Hello, I opened account on SBM bank account created successfully, but till debit card not shipped I am traveling on next Monday.
Hey @Tulasi_M
Welcome to the Niyo Community!
We’re here to help! Just give us a moment to review this and we’ll assist you further. 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Thank you for joining the call with me, @Tulasi_M! As we discussed, I’ve put in a request for faster card delivery and I’ll do my best to have it delivered to your doorstep before your travel date. 
No worries, I’ll keep you updated on any progress. 
Thanks so much for your trust and patience!
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Thank you Preeti for quick update on this.
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Hey @Tulasi_M, we tried reaching you on a call, but it went unanswered. 
We’re happy to inform you that your card was delivered to your communication address today at 3:45 PM, as per the update from our team. Could you please check and confirm with us here?
If you need any further assistance, don’t hesitate to let us know—we’ve got you covered! 