My SBM Account Name (As Per PAN) : FN MN LN
My Aadhar Name : LN FN MN
My Niyo Global Cards Name (Both Debit & Credit) : LN MN
Issue : Cards Name Doesn’t Contain My Name, But My Last Name & My Father’s Name.
Don’t know how Niyo Is Capturing this data without first hand confirmation.
But it should match Either PAN or Aadhar.
Here, It’s not same as per any.
Hey @Joshi_H_S
Welcome to the Niyo Community! 
Thank you for reaching out and sharing your concern. We understand that the name on your Niyo Global Cards does not match your PAN or Aadhar details. We apologize for any confusion this may have caused. Allow us sometime to have this checked and assist ahead.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything. 
Hi Harshit, upon checking our system, we found that your SBM account was created with the name “Joshi Harshit Shamjibhai,” and the same name has been printed on your debit/credit card, excluding the middle name.
The discrepancy occurred because the name sequence on your PAN and Aadhar are different, so the bank captured one of them. Since SBM bank’s card printing allows for only two words, the card reflects your first and last name as per the SBM account (“Joshi” and “Shamjibhai”). 
I hope this clarifies the situation! Let us know if you need any further assistance. 
For any assistance please connect with our live in-app chat team via the app or write to global.escalation@goniyo.com. Our team will be happy to guide you. 
My kyc with DCB failed as it says trouble verifying pan and asked me to visit nearest branch which isn’t possible for me. Can the video kyc be re-initiated as i am traveling on 30th Nov 2024 and needed the card before that.
Hi @Prerna_Mour,
Welcome to the Niyo Community!
We understand your concern, and we’re here to help. If your KYC with DCB failed due to PAN verification issues, you’ll need to visit a DCB branch to complete the process. Unfortunately, at this time, we are unable to re-initiate the video KYC for the DCB account due to certain limitations.
If you’re still interested in creating a Niyo DCB account, we recommend visiting your nearest DCB branch for the offline KYC process. You can easily locate the nearest branch using this link: DCB Branch Locator.
Alternatively, if visiting the DCB branch is not feasible for you, you can opt for the Niyo SBM Secured Credit Card, which is backed by an FD, or the Niyo SBM Debit Card with a spending limit of up to INR 5 lakh in a financial year, both of which are great for international transactions.
You can refer to this link to check out the products and charges for Niyo products: Niyo Products Comparison.
We hope this helps, and if you need any further assistance, feel free to reach out! Safe travels, and let us know if you have any more questions.
Hello,
I believe the information provided earlier was quite obvious. The core issue has not been addressed.
I do not want to use a card with incorrect details. The issue remains unresolved.
The expected solution is simple: “Joshi Harshit” should appear as the cardholder name and should be printed on the card accordingly. I cannot accept any alternative.
This is the 1st & most basic thing. If Niyo cannot resolve this issue then it doesn’t make any sense to have any kind of association with the platform.
Regards,
Very frustrated customer.
The SBM bank debit card is not working. It shows we are facing issue right now
Hey @Prerna_Mour
We’re sorry to hear about the trouble with your SBM Bank Debit Card. Kindly allow us the opportunity to have this checked. We’ll update you as soon as possible. Thank you for your patience.
Hey @Joshi_H_S
Thank you for sharing your concern. We sincerely apologize for the inconvenience caused and truly understand the importance of having accurate details on your card.
Please allow us some time to review this issue thoroughly. Rest assured, we’re committed to resolving this for you and will provide an update as soon as possible.
We appreciate your patience and understanding while we look into this matter.
Hey @Joshi_H_S
Thank you for taking the time to speak with us. As discussed, the issue has been escalated to the concerned team, and we will keep you updated on any further developments. We sincerely appreciate your patience and cooperation in the meantime.
Hey @Prerna_Mour
Thank you for taking the time to speak with us. As discussed, we have noted your concern regarding the Niyo DCB account creation and have escalated the matter to the relevant team. Rest assured, we will keep you updated on any progress. We truly appreciate your patience and understanding as we work to resolve this for you 
Hey @Joshi_H_S
Upon checking our system, we found that your SBM account was created with the name “Joshi Harshit Shamjibhai,” and the same name has been printed on your debit/credit card, excluding the middle name.
The discrepancy occurred because the name sequence on your PAN and Aadhar are different, so the bank captured one of them. Since SBM bank’s card printing allows for only two words, the card reflects your first and last name as per the SBM account (“Joshi” and “Shamjibhai”).
I hope this clarifies the situation! Let us know if you need any further assistance.
However, if you still wish to modify the name on your debit card, we request you kindly block your card and write us an email at global.escalation@goniyo.com along with your debit card replacement request so that we can proceed further. Please note, the card replacement charges will be applicable.
For any assistance please connect with our live in-app chat team via the app or write to global.escalation@goniyo.com. Our team will be happy to guide you.
Hi all.
The level of frustration I am experiencing due to such ignorance and incompetence is overwhelming.
Please find the attached (I’ve shared this multiple times before).
For your information, the SBM account is showing my name as “FN MN LN” (please refer screenshot).
According to your logic and the clarification provided, the name should have appeared as either “FN LN” or “LN FN.” But as per this record it is reflecting as “LN MN” (Weirdest & incorrect combination possible).
Note : I am not looking for any further clarifications. I expect this issue to be properly resolved (with the correct name displayed and printed on my cards). Please fix this bug from Niyo’s side without any more delays.
Niyo’s failure to address such basic issues suggests a deeper cultural problem, one that I will likely continue to face in the future with any support requests.
If this is not resolved by the end of the week, it may be best for me to move on from such an unreliable platform and leave an honest review. After reading the sea of false reviews that gave me a more favorable impression and higher expectations, this would be the most appropriate course of action.
Please, stop wasting my time, either fix the issue or confirn if it cannot be fixed. I’m requesting a simple thing : A correct name as I say, it shouldn’t be that difficult to understand.
Frustred customer.
Hi @Joshi_H_S,
We apologize for the inconvenience caused and we completely understand the urgency of this issue for you. As per the update from our team, they’ve already reached out and shared the latest details with you.
Please rest assured, that we’re actively working with the team to get this feature added, and we’ll keep you informed as soon as it’s available.
Thank you for your patience and understanding! If you have any further questions or need assistance in the meantime, feel free to reach out.
As mentioned earlier,
I’m not interested in mere updates.
I’m looking forward to issue resolution.
That’s not happening even after weeks of back-and-forth.
If such basic issue cannot be resolved from Niyo Side, I’ve lost total faith in Niyo’s ability to address any grave issue going forward.
Bye.
Whenever I try to apply for a Credit card in the Niyo app. I keep getting errors say that “Account could not be created digitally”.
Need help regarding it
Hey @Manish_Patel2
Welcome to the Niyo Community!
We’re sorry to hear you’re experiencing issues with your credit card application. Could you please DM us a screen recording of the error so we can investigate further? Alternatively, you can email us at global.escalation@goniyo.com and share the ticket ID here for quicker assistance.
Here’s how:
Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
No Video KYC support yesterday for SBM debit card and today states order card but show issue
Hey @NIYOCOMM20241214U85B
Welcome to the Niyo Community!
We regret the inconvenience caused due to agent unavailability during VKYC. We recommend attempting VKYC during non-peak hours (3 PM to 5 PM). VKYC timings are: 
Kindly share the card ordering error screenshot via DM so we can assist you further. 
Here’s how:
1. Click on my profile icon.
2. Click on “MESSAGE”.
3. Type your details in the message body.
4. Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Thank you for joining the call, Shiva! As discussed, please try VKYC during non-peak hours and let us know if it goes through or if you need any further help. You can always count on us!
