Ya i saw this very common problem while opening even i faced this too but after a while i was able to open but few of my friends are still facing this. Please fix it soon.
Hi,
I have shared my mobile number. Please let me know if the issue can be resolved or should I look for alternatives. I need to travel in a week.
Continuing the discussion from Beta Version - Niyo Global in partnership with SBM Bank India (State Bank of Mauritius)
:
Good evening,
I’m writing this email to inform that my kyc has been registered by cdsl and its updated on the website. I’m am trying to open my account since very longtime but its still showing the same message that ckyc details aren’t available. Please do check it and do the needful since i got to travel abroad by the end of this month. Waiting for your reply. Please find the attached files below.
Thankyousomuch
Sricharan shakhamuri
Hi @Sricharan_Shakhamuri @Abhinay_Reddy ,
Firstly, we’re delighted and immensely thankful to you for agreeing to be our first adopters and beta users. Your trust in us has given us the confidence to build a robust product that we hope will transform lives of Indians travelling abroad.
Feedback about the product has been pouring in and we’re putting our best foot forward to fix every loophole that has been pointed out before we roll Niyo Global by SBM out in the market.
While we’re at it, we have a small request for users in the pre-onboarding stage -
Please write to us at onb-global@goniyo.com with your concerns + registered mobile number + screenshots so we don’t miss out on any of the queries and resolve them on priority.
This will also help us track the queries better.
Thanks in advance!
Cheers!
Bansari
1 Like
Its not working on transparency front though. your costumer care team has been supremely non responsive and ambiguous in my personal experience, recently
Hi @Puneet_Takkar : Please update your app, it will work
I also faced the same problem but fixed it myself by shortening the account name.
1 Like
Hi @Chhavi,
Sorry for the hassle experience 
Mind giving us the ticket number? We are here to make things right.
Cheers!
Bansari
@Bansari - Hi my number is 992365. Can i have your email id to share all the communication too. I did try downloading Niyo beta and it gets stuck at KYC saying they cant process it. However, I just got a NIyoX account and my KYC was successfully done.
I appreciate you reaching out and helping in resolving this. I am travelling outside India as a student i was really hoping for getting a Niyo global card because I received great reviews from existing users and hence didnt even explore any other card. But i am losing time. So help immediate go or no go would be highly appreciated. thanks
Please provide the customer care contact numbers for India as well as USA.
Thanks.
Hey @SMRITI_BAJAJ ! Welcome to Niyo community. May I know the issue you’re facing?
Hello @ashrithjain Glad to join. I wanted to know the numbers for quicker correspondence. And I have some queries to clear.
- What’s meant by locking and unlocking of the card?
- How can I get lounge access and what charges does that entail? Does it cover international trips, food?
- Can I make transactions without using the card but using the card credentials?
Please provide contact numbers too
Hey @SMRITI_BAJAJ ! You may always reach out to us via in-app support team. We’re always happy to help.
-
Locking and unlocking card means disabling and enabling the card for various kind of transactions such as ATM, POS, ECOM and Contactless transactions.
-
Lounge access is still not active in Niyo Global SBM as it is still in beta phase. You’ll be among the first to be notified once the feature goes live.
-
Yes,
%! You may use the virtual card for online transactions.
We’re happy to have you onboard 
! Do reach out to us if you need further help 
Cheers,
Ashrith
2 Likes
ATM and POS transactions are not working ! Please fix it
Hey @Zaheen_BP ! We’re sorry to hear that you faced this issue, could you please answer the follow-up questions via DM?
I’m out of country and I tried to pay by card (Contactless way) but it declined 3 times!
Please check and resolve as soon as possible
I have a couple of things I would like to point out
-
I just got around to ordering the card and it was ordered successfully. But it seems the pending actions message has still not disappeared. Kindly look into it.
-
I was testing the features of the app, and when I was looking at the block feature, I saw the message as shown in the screenshot. As per the message, if we block our card, we would have to order a new card which would be of the Platinum Visa Debit card variant. The current one is of Visa Signature variant. So does that mean, if we have to block our card for any reason, fraudulent transaction, loss of card, etc, then we would have to settle for a lesser variant of thr card? That doesn’t make sense. Any clarity on this matter is much appreciated.
Hey @Saikat_Bhowmick ! We’re happy to have you onboard . Thank you for pointing out the same.
(1/2) This is an in-app bug and we’re fixing the same as we speak.
(2/2) Once you block your existing card, your new card will also be a “Signature” edition of the VISA Card. Thanks for pointing it out.
Meanwhile, sit back and watch how your inputs get reflected in the app 
Cheers,
Ashrith
2 Likes
Hi Yash,
Just curious as to how you managed to solve the CKYC issue? I am also stuck with CKYC issue and would love to get it solved. Thanks!
