I transferred 95K Rs from my icici account, but they are not yet reflected in my niyo account. Please help on the same asap. I need to travel tomorrow.
I transferred 95K from my icici bank account to Niyo account, but the amount has not yet reflected in the Niyo account. please help resolve the issue asap.
Hey @Vibhav_Agarwal! Welcome to Niyo Community!
I’ve tried to reach out to you on your registered mobile number. Unfortunately couldn’t get through as incoming calls are barred on your number.
We see that your funds are credited to your account. There seems that your balance on the home screen is not getting updated. This has been escalated to our team and they are working on it. Please be assured that we’ll have this fixed at the earliest.
Regards,
Hello @Vibhav_Agarwal! We believe this issue is now resolved. Please reach out to our Live chat support by navigating through the Menu->Support section in the Niyo SBM app if we can ever assist in the future. -WB
Hi vibhav Have u got reflected amount now? I just experienced the same.
I did a transaction of Rs.50000 towards my nio debit card through upi (sbi bank) but the balance wasn’t updated. I tried reaching out customer care and they told me to check with sender’s bank. I checked with them and they said that the amount has been deducted from my account. Can someone help me to resolve this issue
Hi @AMAN_JOSHI
[Welcome to the Niyo Community!]( Welcome to the Niyo Community! ) 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Hi @AMAN_JOSHI
Thank you for taking the time to speak with us. As discussed on the call, since you have already gotten in touch with the bank, we kindly request you to wait for T+1 working days for the amount to be credited to your account.
If the amount is still not reflected after this timeframe, please reply to this thread with your transaction details so we can investigate and assist you further!
Hey @Shaikh_Rizwan1 its been t+1 days snd the amount still hasn’t been reflected on niyo. I also raised a complaint in sbi and Paytm and they already confirmed that the amount has been credited to the DCB account. Thankyou for your help.
Upi reference no. Of the transaction is- 623327328633.
Payment was made towards this upi id - dcbniyosa@dcb
Transaction date is 21 aug 2026 and time is 10:40 am.
Hey @Shaikh_Rizwan1 its been 3 days with no help and the amount is still not reflected in my account. Also whenever i talk to customer care they say that the cant see the details of the transaction which i dont understand even though my bank and upi has already mentioned that amount has been sent.
Hi @AMAN_JOSHI
We’re delighted to hear that your issue is fully resolved! If you ever need help or have questions about onboarding, our 24/7 in-app live chat is always ready to assist. You can also drop us an email anytime at “global@goniyo.com”—we’re always happy to help!
I have aslo same problem
Hey @Shubham_Ahire
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Hi! Thank you for reaching out to us. We are truly sorry to hear that you are facing a transaction issue. We attempted to call you to assist you with this directly, but unfortunately, we were unable to connect.
Kindly elaborate on your query here so we can look into it right away. Alternatively, you can also reach us via our 24/7 in-app live chat or by emailing us at (global@goniyo.com). We are here to help!
