All about Delivery of Physical Card

Partnership Banks
42

@Ajazmohd we shall get it checked from our end.

Cheers!
Bansari

1 Like
43

Thanks!
My brother’s KYC was completed today. And linked to paytm upi. But unable to complete the txn. The error msg displayed as “Your account is not fully activated”

44

@Ajazmohd
Our support team is on their toes to help you round the clock :slight_smile: Would request you to kindly raise a ticket in the NiyoX app to get a clarity on the same.

You can reach our team from NiyoX app & raise your concern via Menu > Support > Need Help > Chat with our Customer Service Officer.

Cheers!
Bansari

45

Had a chat with the customer service. Just they are blaming the upi app. Do you think we have only this account? If it was the fault of upi app then why other txns are working fine? It’s the issue from your end but not the upi app.
I tried less than 5000 as well.
Not satisfied with the response.

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46

Hey @Ajazmohd .

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Hope this helps!

Cheers,
Ashrith

47

Fine! Then why your customer service executive blames upi app unless clearing this point??
Is it applicable for full KYC users too?

48

Yes. It is applicable for Full KYC customers too. There might have been a misunderstanding in the question. I request you to kindly ignore the same and follow the above mentioned post.

Stay safe,
Ashrith

49

my card has not arrived and cant track it what should i doo please reply me as soon as possible very late response is seen in you

50

Hi Preetham,

Welcome to the Niyo Community!
This might help
Cheers!
Bansari

51

And even Equitas customer care executives can’t track our card😅

52

Any update? 2 days completed


53

Hi @Ajazmohd ,

Kindly check your DM for the same.
Cheers!
Bansari

54

In the Niyo app it was mentioned that the card will be delivered on or before 28th May.
And today it’s May 28.
And my card was booked and dispatched on 24th May.
And I didn’t get the tracking details (AWB No.) through SMS. I collected from customer service. That too after calling them 3 times.
Later I got AWB number and dispatch details from community as per them the dispatch date is 20th May which is wrong.

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*You won’t get any SMS regarding dispatch details of card.

*As per Niyo it was mentioned that we will get updates of each milestone but it’s actually not.
Not only me
many customers didn’t receive the updates. Not even tracking number through sms.

55

Hi @Ajazmohd ,

The card was dispatched on 20th May 2021 from Equitas Small Finance Bank and thus the further process was taken care by Speed Post. Having said that there could be chances that the card was dispatched on 24th May 2021 from Speed Post’s office.

Cheers!
Bansari

1 Like
58

27/05/2021 full kyc but not faster delivery for debit card please actions for this job

59

Hey @Sourav_Mandal . Firstly, welcome to Niyo community. Debit card will atleast take 2 weeks post Full KYC to reach to your doorstep.

1 Like
60

I had applied for physical debit card 3 days back but i haven’t recieved any tracking id or any message regarding delivery of card when can i expect it .
mobile number - 8795 3182 85
.
and also this loading animation while moving from one menu to other is very slow and it occurs everytime which makes the whole ui look slow.

61

Hi @Ash.lucifer

The physical card is processed and dispatched directly from the Equitas Small Finance Bank headquarters would request you check with them for a better clarity on the same. You can reach out to Equitas Small Finance Bank support toll free number at 1800 103 1222 on working days between 9am to 6pm.

Cheers!
Bansari

Cheers!

62

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