It has been a very disappointing experience for me. 3 support tickets in 10 days.
- For KYC delay
- For transactions issues
- For Debit card issues
Not done! For comparison I had to just create 1 ticket in my 4 years of relationship with ICICI Bank that too for an Address update.
I have been waiting for debit card but since no updates no response from Niyo, I raised a ticket and the response I got was hilarious “please connect to Equitas bank for updates”. Niyo connects with us for account creation, Niyo connects with us for deposits but when it comes to providing services they just wash the hands off and we are left to chase equitas bank. At this point NiyoX just seems like a trap. Last time I was assured by one of the product managers in regards to service and was asked for a positive feedback well seems like I will have to go out loud about such a great feedback.
An unhappy customer!