All about Delivery of Physical Card

Partnership Banks
22

Yes. They said we get an SMS regarding each milestone when the card is dispatched. I completed my KYC 2 days back. So waiting for it…

23

Hi Kuldeep,

Welcome to the Niyo Community!

The physical card is processed and dispatched directly from the Equitas Small Finance Bank headquarters. You shall receive a message from the Equitas Small Finance bank once the card is dispatched.

Cheers!
Bansari

24

I want to know one more thing is our welcome kit comes through indian post a courier service

25

Hi Kuldeep,

This might help :slight_smile:

Cheers!
Bansari

26

Hi @Bansari
I am getting error while activating card from app. Oops request cannot be processed is the error. Also I could see that the debit card number on digital card and physical card are not the same. Is this expected or is this an issue?

27

Hi Sudheer,
(1/2)Rest assured the digital card is a temporary card therefore once you activate your physical Visa Platinum Debit card, the card details will be replaced and displayed of your physical card.

(2/2)For reporting the error in activating the card ,may I request you to raise your concern through the NiyoX app? It will be easier to identify your details and we’ll be able to help ASAP. You can access our customer service at your fingertips via Menu > Support > Need Help > Chat with our Customer Service Officer
OR
You can also activate your debit card by calling the IVR 1800-103-1222 between 9 am to 6 pm on all banking days

Cheers!
Bansari

2 Likes
28

Hi. Today I recieved the physical debit card from niyox. But I am not able to activate it via the app, I have not tried the other option tho.

29

@Bansari I’m facing the same issue too

30

Hi @Sparsa ,

This might help.
Cheers!
Bansari

31

I’m also having problem activating the physical debit card I’ve recieved, its saying ‘something went wrong please try again’ when pressing the activate card button. I’ve talked to customer care and im waiting on a solution, with the ticket number 955099.

I hope the issue will be sorted out soon. :sparkles:

32

Use the Equtias bank app or net banking to create pin @Sparsa @Sudheer_Yelleti

2 Likes
33

Hi Manik,

Welcome to the Niyo Community!

Thanks for sharing the ticket number with us, we shall look into it and get back with a resolution at the earliest

Appreciate your patience :slight_smile:

Cheers!
Bansari

1 Like
34

Thanks niyox bank aaj mera card delivery ho chuka hai sayad lockdown ka karan koi problem aa gai hogi fir bhi aapne mujh tak card bhaja thanks :heart::heart::+1::+1:

1 Like
35

Glad to hear that. Enjoy banking with NiyoX. Let us know if you have any feedbacks.

1 Like
36

Hi
My KYC was done on 10th May but I still have not received my debit card. Also I have not received any sms regarding the debit card.
Please look into this matter.

37

I got this SMS but didn’t get AWB number
“Dear customer, please note that there will be a delay in delivery of your Welcome Kit due to the current Covid situation prevailing in India, we regret the inconvenience caused to you in this regard. Team Equitas”
As per Niyo…it was said that we get information of every milestone through SMS. But I didn’t get

38

Hi @vinayak , @Ajazmohd,

The physical card is processed and dispatched directly from the Equitas Small Finance Bank headquarters would request you check with them for a better clarity by calling the IVR 1800-103-1222 between 9 am to 6 pm on all banking days.

Meanwhile we shall get it checked from our end as well.

Cheers!
Bansari

39

How can I get my tracking no. Of my debit card

40

Hi Aniket,

Welcome to the Niyo Community!

This might help!
Cheers!
Bansari

41

I called the helpline twice but no use. They were unable to provide me the tracking details…just repeating the same statement “The card will be delivered within 15 days”