All about Delivery of Physical Card

27/05/2021 full kyc but not faster delivery for debit card please actions for this job

Hey @Sourav_Mandal . Firstly, welcome to Niyo community. Debit card will atleast take 2 weeks post Full KYC to reach to your doorstep.

1 Like

I had applied for physical debit card 3 days back but i haven’t recieved any tracking id or any message regarding delivery of card when can i expect it .
mobile number - 8795 3182 85
and also this loading animation while moving from one menu to other is very slow and it occurs everytime which makes the whole ui look slow.

Hi @Ash.lucifer

The physical card is processed and dispatched directly from the Equitas Small Finance Bank headquarters would request you check with them for a better clarity on the same. You can reach out to Equitas Small Finance Bank support toll free number at 1800 103 1222 on working days between 9am to 6pm.



This topic was automatically closed 5 days after the last reply. New replies are no longer allowed.

My card is not delivered I didn’t even got tracking information about its kyc is done bit still no card is delivered

Same its been a month I didn’t receive my card

I haven’t received my card it’s been a month now please help

Saurabh Sharma wvc number

Hi @saurabh_sharma ,
We’re afraid we couldn’t quite understand your issue it would be great if you could elaborate on the same?


Hi @Sneh_Anand,

The physical card is processed and dispatched directly from the Equitas Small Finance Bank headquarters ,please contact Equitas Small Finance Bank at 18001031222 on working days between 9 AM to 6 PM…

Meanwhile DM us your registered mobile number as well so that we can get it checked for you.


Is The Custom Design VISA Debit Card Provided NFC Enabled???

Hi @Deep07 welcome to Niyo Community!

As of now, we do not have an NFC option for NiyoX debit cards. In case, we start issuing them in the future, we’ll keep you posted!

When will i get my debit card

Hi @sourodipemon,

It will take 15 working days for the card to be delivered from the day of your full KYC.


I done my KYC but i didn’t receive physical debit card

Hey @Mmk . Firstly, welcome to Niyo community. Now that your Full KYC has been successfully completed, the debit card will take upto 15 days to reach to your doorstep post Full KYC.


1 Like

It is almost 1 and 1/2 months its showing your debit card is on its way in the pending actions in the niyox app.When will I get my debit card? And also I am unable to track it.

Hi Manas,
We regret the hassle experience :frowning:
We have escalated the issue to the concern team and we shall further investigate this for you.

Appreciate your forbearnace.


The above link is my tracking link for debit card.Please check and reply me when will I get my debit card.