Hi @Isher_Mondal,
Welcome to the Niyo Community! 
Thank you for your valuable time on the call. As discussed, weâve reached out to you via DMâplease share the requested details there so we can get this checked with the concerned team and assist you further. Looking forward to resolving this for you!
Hi there! I am not able to locate where to send you the dm. Where to find it?
@Isher_Mondal, We have sent you a dm. You can just reply to the same.
Yes. I have sent the required documents
Thank you for confirming. Please allow us some time to get this checked with the concerned teamâweâll get back to you shortly with an update. Appreciate your patience!
I have sent the required docs by email. Let me know what else I can send. I can send a copy of my US Visa too if itâs needed.
@Isher_Mondal, thank you for sharing the documents. Weâre escalating this to the concerned team and will get back to you with an update shortly. Appreciate your cooperation and patience!
The passport verification issue has been resolved, thanks much for the support. I have started the onboarding but now I am facing issue as it is showing that my area pincode is not serviceable (Pin: 700129). Kindly check this issue
Hi @Isher_Mondal,
Thanks for your time over the call. Weâre glad to hear that you were able to proceed with your onboarding after completing the passport entry step. Regarding the service availability for your PIN code, please allow us some time to check this. Weâll get back to you as soon as possible with an update.
Thank you. Just to be clear, the address on my aadhar card will not be the delivery address for the card.
The Pin code for delivery will be 700129
Hi @Isher_Mondal,
Sure, noted. Thanks for letting us know. We will check the request accordingly.
Hi @Isher_Mondal,
Thank you for your time on the call. As requested, please use your alternate address for card delivery, as DCB Bank services are available in that location. Meanwhile, if you need any further assistance, feel free to let us know. Kindly confirm here once youâre able to complete and proceed with KYC.
Hi there! I just got a notification that my KYC was completed and even my bank verification was completed smoothly. As per the information in the app, the debit card has been dispatched to the alternate location. I am hoping to receive it soon.
Thank you so so very much for all the assistance and support that your team has provided for every step. Please convey my thanks to Nitin as well who was the first person to reach out, the backend team and ofcourse you. I have never seen a better customer support, I will definitely be recommending Niyo to friends and relatives.
I am hoping the rest of the process also works smoothly once I receive the card, if not, I would reach out again in the same thread. I hope you will be able to help me out if some issue arises again.
Thanks again.
Hey @Isher_Mondal
Weâre absolutely delighted to hear your kind words â thank you for taking the time to share such a heartfelt message. It truly means a lot to us and the entire team! 
Weâve passed on your special thanks to Nitin and our backend champs too â theyâre all smiling thanks to you! 
Weâre so glad we could be a part of your onboarding journey, and weâre confident your experience with the card will be just as smooth. But in case you need any support along the way, feel free to reach out anytime â weâll always be here to help you out. 
Wishing you a seamless and rewarding journey with Niyo! 
Take care and thank you once again for the trust and recommendation 
Hi there! I just wanted to update that I received my card and was able to activate it hassle free.
I wonât be needing it while in India, but I will be travelling on 9th August internationally and I am looking forward to a hassle free experience of using the card. But should I require any immediate assistance while travelling abroad, how should I contact the support team in case of an emergency?
Hi @Isher_Mondal,
Great to hear your card was activated without any hassle For any support while youâre abroad, you can reach us easily via the in-app chat or drop an email to " global@goniyo.com ". In case of urgent issues, you can also write to " global.escalation@goniyo.com ". Safe travels and enjoy your trip! 
Thanks @Nith_In.
I hope everything works out fine. Much thanks for all your support, Niyo support team is great.
Youâre most welcome, @Isher_Mondal! Weâre really glad to hear that and truly appreciate your kind words. Wishing you a smooth and memorable tripâalways here if you need us!
Iâm trying to verify my passport file number but unfortunately limit exceeded, how can i increase my limit now,
Raised ticket, pls do the needful as I need to travel after 2 weeks
Your ticket number is 233336
Hey @Bharath_Mohan
Welcome to the Niyo Community! 
No worriesâweâre here to set things right for you. Please allow us some time to review the ticket youâve shared, and weâll assist you further shortly.
