The Niyo account got blocked

During my account registration, I exceeded the limit trail because of passport file number.The passport file number had a O, which looked like 0(zero) and I was typing zero so my account got blocked.Isn’t there any chance you can unblock my account?
I was talking on a live chat and he said there’s a policy that after 7 trials account gets blocked permanently. Can’t you just unblock as genuinely I wasn’t aware that it was O and not zero.
I can also send a screenshot that every human being’s eye will see the file number as 0(zero).

Hey @parvez_ahmad! Welcome to Niyo Community!

We’ll have this checked with our team and check if we can reset the passport verification. Upon receiving further updates from our team, we’ll reach out to you.