Passport file number incorrect

Hi, I am unable to open my forex account as the passport file number shows its incorrect whereas I am entering the correct id.

Hey @kshitij_mehta! Welcome to Niyo Community!

This shouldn’t have happened. If the correct file number is entered, you should be able to proceed with the verification process. Also, we believe that your passport has been issued in India and is within the validity period. If the issue still persists, we’d request you reach out to our onboarding support through the live chat option from the app or write to us at onb-global@goniyo.com

Regards,