I have the worst experience with Niyo Global. Even after 121 emails with the customer service team they have not been able to provide a solution and keep asking for new stuff to update a damn mobile number.
First email, the representative asked to send an SBM authorisation, Aadhar Card with Updated number and cKyc number.
It was sent. Second email they said verify the signature on the Aadhar card, it was done, Third email I told them of you want to verify my identity maybe you can deploy UIDAI verification system as it will be easier for both so Manish told me that UIDAI is “not authorised” to identify identity which is the stupidest answer expected because UIDAI is the only official government body to verify the aadhar thru the registered mobile number in India, so maybe Niyo employees got their aadhar verified in Mauritius.
Now in the latest email they want the CKYC to have my same updated number so my dear niyo team, the government of India has not made It mandatory to use the same number on the aadhar everywhere, and forcing a customer to update is not done specially when the document was provided thru the primary bank and all information was cleared mentioned and attached.
It is surprising that your reps choose to argue over stuff that they are not aware of themselves. Even if anyone has to update their number on to CERSAI I hope you know the customer will have to re do his full KYC and it will take 45 days as per policy, then how the hell do you know expect the customer to get it done overnight.???
Your reps promised a Supervisor call that never happened but they continue to share emails, “we are waiting for an update” every day.
Your reps have also been informed in all 121 emails that I am a end stage Cancer patient and I have restricted movement, still you guys are hell bent on harassment. You have pissed me off so much that if I receive one more email from you guys before the promised supe call, I will drag you to a consumer court and rip you guys apart and forget that Vinay Bagri is a friend.
It is ironic that you guys choose to harass me regards to number update everyday but you choose not to respond to my money that’s stuck with DCB Bank because you guys cancelled your relationship with them and failed to inform the customers.
Everyone reading this message, DONT USE NIYO. I am sure there are better alternatives available.
