What can we do . Please help us

[Swagat_Barik]

My friend want to open a new niyox account … but his pancard is not registered

[jainashrith (Ashrith Jain)]

Hello @Swagat_Barik . Firstly greetings from NiyoX community. Regarding NiyoX savings account. It is not possible to get onboard to NiyoX without Aadhaar Card and a Pan Card. As both of the documents are mandatory. If you’re not happy with the answer, kindly wait, a Niyo representative will assist you further.

Stay safe,
Ashrith

[Swagat_Barik]

Sir he has pancard but showing problem in niyox app

[Swagat_Barik]

After number varification pancard is not registering

[jainashrith (Ashrith Jain)]

Hi @Swagat_Barik . Kindly wait, a NiyoX representative will assist you further. If possible, kindly send a screenshot for faster assistance. Also, don’t forget to ping either @Bansari or @Lucky for better assistance.

Appreciate your patience

Stay safe,
Ashrith

[Swagat_Barik]

Here is the screen shot

[Swagat_Barik]

Please solve the issue

[Subu (Subrata Roy)]

Hey Swagat, we are s sorry for the hassle. Kindly help us with the details asked for via inbox. We will get it checked right away. SR

[Sudheer_Yelleti]

Hey guys on the moderator team,
I have been observing this for quite a while that people are posting sensitive information (pan, communication address) openly on this forum. I understand it’s required by niyo for resolving customer issues. But request you to please sensitise people not to post personal, financial details openly on the forum, rather encourage them to send via dm to the moderators.

[jainashrith (Ashrith Jain)]

@Sudheer_Yelleti . I completely agree with you.

[Swagat_Barik]

Sorry for this . I will be care on this

[Bansari]

Hi @Sudheer_Yelleti ,

Thanks for putting this forward. I appreciate your concern

Nevertheless if you closely look at the trend, moderators at Niyo have been requesting for individual details via DMs to keep it confidential.

Cheers!
Bansari

[Sudheer_Yelleti]

Yes I agree @Bansari,
Its onlyfew individual who are directly posting on the forum

[Swagat_Barik]

Three days gone the agent is not come for kyc. Now in app no order found showing. What can i do? Please help me.

[Bansari]

Hi @Swagat,

We shall provide you with an update by EOD.

Appreciate your patience

Cheers!
Bansari

[Swagat_Barik]

Ok​:heart:

[Bansari]

Hi there,

The issue has been resolved, can you please try to onboard yourself again.

Cheers!
Bansari