As per the email received from our team, we request that you update the app to the latest version, which is 2.63.3. Once updated, please resume the onboarding process. This should help resolve your issue you are experiencing.
Apologies for the ongoing issue you’ve been facing. It is certainly not in our best interest to put our users in trouble. Please share this screenshot and send it to the same ticket number you have already provided. Our team will thoroughly check the matter and get back to you at the earliest.
Apologies for the delay in resolving your issue. Your ticket reference number #2288018 has been highlighted, and our team is diligently working to resolve the matter as quickly as possible. We appreciate your patience and will get back to you with a resolution at the earliest. Please feel free to follow up on the same ticket for any updates.