Gave details but blank screen when trying to get debit card

Support & Troubleshooting
1

I gave my PAN card details, completed aadhaar auth, got an SMS from DCB Bank.

But in the Niyo app, I am not even able to proceed for video KYC. It is stuck in get debit card screen after I click the button.


This is very disappointing since you’ve taken all my details but not even denying/accepting the application.

Can someone from the Niyo team help? I can dm my contact details.

Have attached screen recording.

I’ve sent an email to the Niyo email ID, but I’m not sure it’ll be addressed properly from there. Need the card within a month.

The ticket ID I received was #2288018.

2

Same issue with me as well. Not working for last 20 hours or so

3

Same issue here. How is this to be resolved? It’s urgent.

4

@Jumain_Qureshi is there a possibility to escalate this?

5

Yes can this please be escalated ASAP? I’ll be travelling fairly soon so grateful if this could be resolved at the earliest please.

6

@vish_ni ,

Yes your ticket is being highlighted to our team and it will be dealt on high priority.

Thanks for your patience.

7

@vish_ni ,

Apologies for the delay in response.

As per the email received from our team, we request that you update the app to the latest version, which is 2.63.3. Once updated, please resume the onboarding process. This should help resolve your issue you are experiencing.

Thank you for your patience and understanding.

8

Screenshot_2024-06-04-15-33-42-270_finance.global.travel.niyo
Screenshot_2024-06-04-15-33-42-270_finance.global.travel.niyo1080×1530 105 KB

Disappointing. I’ve linked same PAN with Aadhaar, have opened accounts online before, no one else has any issue.

PAN name is just the surname written in full. It is initials in Aadhaar. I was under the assumption that this is acceptable.

9

Hi @vish_ni ,

Apologies for the ongoing issue you’ve been facing. It is certainly not in our best interest to put our users in trouble. Please share this screenshot and send it to the same ticket number you have already provided. Our team will thoroughly check the matter and get back to you at the earliest.

Thank you for your patience.

10

I have shared it on 4th, as a reply to the same email. No reply yet

11

Hi @vish_ni ,

Apologies for the delay in resolving your issue. Your ticket reference number #2288018 has been highlighted, and our team is diligently working to resolve the matter as quickly as possible. We appreciate your patience and will get back to you with a resolution at the earliest. Please feel free to follow up on the same ticket for any updates.

Thank you for your understanding.

12

It got declined and asked me to go to the branch, so never mind. Thanks for the help