I have an account registered with number +91 9717737803, Its stuck with PAN or Aadhar information that is not connected to number.
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Hey @Robinson_Massey! Welcome to Niyo Community!
The above screenshot says that you’ve already used your PAN number to onboard for Niyo Global with a different mobile number. It may not be possible to reuse the same details again. We kindly request you try completing the previous onboarding procedure. For any further help, you may reach out to our live chat support through the Niyo Global app.
Regards,
Sir, No account is in use. And I can’t complete any account due to number and card being different. This one says Pan is connected and other one says number does not match Aadhar so can’t proceed.
@Robinson_Massey Did you get a solution to this problem?
Same is my issue. I mean my brother is also stuck with the same scenario. Niyo team please suggest how to proceed further with this
No sir, still stuck with 2 unusable accounts. If there is this 1 simple option to change or remove entered pan card at account creation step, all would had been simple
Sir I have also similar issue. I had written Many e mail complain about that but I had didn’t get any updates. Basically I app is stuck and not working. I haven’t got kyc option. My app stuck on resume onboarding. Please help me and it’s very emergency. Delete my account so I can recreate this.
Hi @Harit_Adepal ,
Apologies for the inconvenience.
Could you please provide the ticket reference number? I will personally check on it and coordinate with our team to ensure the issue is resolved as quickly as possible.
Thanks
Niyo Global is the worst app ever, They say my details are not same on PAN and Adhar card while Income tax portal confirms my details are same. The support team barely can understand anything and they don’t have an option to delete my account when they can verify or do KFC, they are unnecessarily holding my details. They sure violets all RBI compliance.
Hi @Neha_Kundra,
Welcome to the Niyo Community! 
We’re truly sorry for the experience you’ve had. Please know that we’re looking into this on priority 
and will connect with you shortly to assist further in resolving your concern. 
We sincerely appreciate your patience and understanding!
Thank you for your time on the call!
As discussed, we’re happy to let you know that your concern has been resolved. To complete your onboarding, kindly uninstall the app and reinstall it. 
If you face any issues, we’re here to help! 
Feel free to reach out to us here or reply to ticket #2644032 for further assistance.
Thank you once again for your patience and trust in us! 
Thanks for quick response and resolution.
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