I have an account registered with number +91 9717737803, Its stuck with PAN or Aadhar information that is not connected to number.
Hey @Robinson_Massey! Welcome to Niyo Community!
The above screenshot says that you’ve already used your PAN number to onboard for Niyo Global with a different mobile number. It may not be possible to reuse the same details again. We kindly request you try completing the previous onboarding procedure. For any further help, you may reach out to our live chat support through the Niyo Global app.
Regards,
Sir, No account is in use. And I can’t complete any account due to number and card being different. This one says Pan is connected and other one says number does not match Aadhar so can’t proceed.
@Robinson_Massey Did you get a solution to this problem?
Same is my issue. I mean my brother is also stuck with the same scenario. Niyo team please suggest how to proceed further with this
No sir, still stuck with 2 unusable accounts. If there is this 1 simple option to change or remove entered pan card at account creation step, all would had been simple
Sir I have also similar issue. I had written Many e mail complain about that but I had didn’t get any updates. Basically I app is stuck and not working. I haven’t got kyc option. My app stuck on resume onboarding. Please help me and it’s very emergency. Delete my account so I can recreate this.
Hi @Harit_Adepal ,
Apologies for the inconvenience.
Could you please provide the ticket reference number? I will personally check on it and coordinate with our team to ensure the issue is resolved as quickly as possible.
Thanks
Niyo Global is the worst app ever, They say my details are not same on PAN and Adhar card while Income tax portal confirms my details are same. The support team barely can understand anything and they don’t have an option to delete my account when they can verify or do KFC, they are unnecessarily holding my details. They sure violets all RBI compliance.
Hi @Neha_Kundra,
Welcome to the Niyo Community! 
We’re truly sorry for the experience you’ve had. Please know that we’re looking into this on priority 
and will connect with you shortly to assist further in resolving your concern. 
We sincerely appreciate your patience and understanding!
Thank you for your time on the call!
As discussed, we’re happy to let you know that your concern has been resolved. To complete your onboarding, kindly uninstall the app and reinstall it. 
If you face any issues, we’re here to help! 
Feel free to reach out to us here or reply to ticket #2644032 for further assistance.
Thank you once again for your patience and trust in us! 
Thanks for quick response and resolution.
Hi…I am currently in a similar situation where I have entered my PAN details and got verified and now for ekyc for aadhar …I am getting otp but the loading is taking infinitely long…I suspect there is a failure between UDDAI AND DCB banking handshake…kindly look into it…I have also sent a mail regarding this
Hey @Superpraick
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything. 
​Hi Niyo Team,
​I am trying to complete my onboarding for the Niyo DCB card, but I am repeatedly getting stuck at the Aadhaar verification stage.
​The Issue:
- ​I successfully enter my PAN details.
- ​The app triggers the Aadhaar OTP, and I receive and input it correctly.
- ​Once submitted, the app enters an infinite loading loop during the handshake with the DCB banking system.
- ​It fails to complete the handshake and eventually times out after the full 2-minute countdown.
​I have attempted this multiple times today at completely different hours, and it yields the exact same timeout result every single time.
​Troubleshooting already completed from my end:
- ​Switched between different network connections (Mobile Data and Wi-Fi).
- ​Cleared app cache.
- ​Completely uninstalled and reinstalled the Niyo app.
​Could a support engineer please look into my backend logs to verify if the handshake mechanism with DCB is functioning properly? Alternatively, could you please reset my onboarding state (“clean the slate”) so I can attempt the verification fresh from the very beginning?
​Looking forward to a quick resolution as I’d love to get my account set up.
​Thanks!
Hey @Superpraick
We appreciate your time over the call. As discussed, we request you to upload a screen recording of the issue to Ticket ID: 686828. This will allow us to share it with our technical team and prioritize your request. Thank you for your patience and understanding in the meantime.
I have attached the video of the event since screen recording was not possible kindly go through it and resolve it BTW I had no trouble of verification of my aadhar and PAN at many application recently(within 2 months time period) so I heavily suspect it’s an internal issue..thanks for responding
Hey @Superpraick
We appreciate your time on the call today. As discussed, there is currently an issue with Aadhaar verification for eSIM users. Therefore, we request you to try onboarding using a physical SIM on an Android device and let us know if you are able to onboard successfully. If the issue persists, please feel free to reach out to us and we will assist you further. We appreciate your patience and understanding in the meantime.
I am applying for a Niyo card for the first time. I installed the app and on the PAN details page entered my PAN info (PAN, DOB, and Name). It buffers for a bit but does not proceed. It also does not display any error messages; it just returns to the PAN details screen.
EDIT: I have tried clearing cache and reinstalling app. Switched from Wifi to mobile data and back. Internet is not the issue since google search works. Nothing works.
