I have reached a stage in sign up process where it asks me to record a 5 Seconds video for verification. The verification just doesn’t happen. I click on take video, show my face and keep blinking, after the timeout either it says something went wrong, try again later or nothing happens and I am returned back to the Take 5 Seconds video screen. I have tried this again and again over 3 days, kindly guide me
Hi Ankur, welcome to our community! Thank you for the time over the call. As discussed please do try doing it on a white background and with light focused on you. Also, while doing this video KYC make sure you have a proper internet connection. If in case not able to complete this please do write to us at global@goniyo.com our team will be happy to assist you better.