5 Seconds Video KYC Verification

I have reached a stage in sign up process where it asks me to record a 5 Seconds video for verification. The verification just doesn’t happen. I click on take video, show my face and keep blinking, after the timeout either it says something went wrong, try again later or nothing happens and I am returned back to the Take 5 Seconds video screen. I have tried this again and again over 3 days, kindly guide me.

Hey @subhashissuara! Welcome to Niyo Community!

This shouldn’t have happened. We’d like to have a closer look into it. It would be great if you can inbox us your registered contact details (mobile or email id). Sharing a relevant error screenshot may help us to understand better. Alternatively, you can also reach out to our support at global@goniyo.com


Hey @Deepak

Thank you so much for the quick response! Can you tell me how I can inbox you guys the details? I am unable to find any message icon.

Thank you

@subhashissuara I have sent you a message. You can reply and share the details.