Unable to reset my passcode as otp is not coming

I am unable to reset my password as otp is not coming. I am in Bali Indonesia. Received all OTP but niyo passcode change OTP is not receiving please help

Hey @Vijay_Pal! Welcome to Niyo Community!

To reset the app passcode, the OTP will be sent only to the registered mobile number. We’d request you to please activate the international roaming package on your registered number and then try resetting the app passcode. If the issue, still persists, let us now and we’ll have this checked from our end.

Regards,

Still not getting OTP for login. I reinstalled the app. Still not getting OTP. All OTP is coming like gpay, paytam, bank transaction instead of Niyo Global.
Please do the needful. I am stuck here

Also international roaming is activated. That’s why other OTP and sms is coming.

Still not getting OTP. Please help

I am still not getting OTP

Hey @Vijay_Pal! We are sorry about it. This has been highlighted to our team and we’ll have this fixed at the earliest. In the meantime, you may use your card for PoS/ATM/Online transactions.

Regards,

Yeah it’s fine. But in atm it’s asking passcode
What should I do?

Still not getting OTP for login to the app