I tried imps upi from different accounts, all the transaction failed, i am unable to add money to my niyo account. U even raised a ticket for the same thing but no response (ticket Id 1364584)
Hi @Mayank_Singh1, welcome to our community! this is not the experience we want you to have. We have escalated this to the bank on your behalf, and we will try to update you as soon as we can.
Hi @Mayank_Singh1, we had escalated to the bank and the bank confirmed that they have not received the transaction amount. Request you to check with the remitter bank.
Hello
The issue is that I am not able to receive the amount, all the transactions are failing when I try and send money to this account. I have tried UPI and imps and transaction are failing. I am attaching a screenshot for your reference.
Hey @Mayank_Singh1
Thank you for your valuable time on the call. Worry not, as requested you may retry adding funds and get back to us if your issue persists. Rest assured, we’re here to back you with the needed support.
Gracias,
Ranjith M
Hey i tried making a transaction again, still the issue persists. I waited for 2 days and then tried making this transaction ( as suggested by you to try again on Monday over the telephonic conversation) and the transaction failed again. Please resolve the issue ASAP it’s already too late I don’t know if I’ll be able to receive my card before my travel date if this issue is not resolved. My travel being the sole purpose of opening this niyo account and this issue is preventing me from ordering the debit card for the same. Really unsatisfactory experience.
Hey @Mayank_Singh1
As we checked, your fund transfer has been successfully credited to your account. We recommend you to try adding funds now and proceed with your card order.
Gracias,
Ranjith M
