Money deducted for failed transaction

I tried to transfer money out of the niyo account, it showed failed transaction but the money still got deducted but I didn’t receive it in the other account. This was a INR transfer so from what I understand the issue should have been resolved asap
I’ve already raised a ticket for this multiple times but no response. It has been 4-5 days since the issue happened. Very disappointing
Ticket numbers - 1395722 1395008
Very sad, I don’t see myself recommending niyo to anyone

Hey @abhimanyu_chaudhary! Welcome to Niyo Community!

On your behalf, the transaction-related issue has been escalated to the bank and we are following up with them. The bank will investigate and help you with this. It may take up to 3-5 business days to receive an update here. We’ll update the status to you on your ticket 1395008.