Hi @Khushleen_Kaur 
,
Welcome to the Niyo Community! 
We’re sorry to hear about the trouble you’re facing. Could you please share a screenshot of the error? 
This will help us check and assist you further.
If you’re a new user trying to onboard with NiyoX, please note that onboarding is temporarily paused. 
In the meantime, you can explore our “Niyo Global” app for a different product! 
Check out the Product comparison to learn more.
Thank you! 
