Hey @Chandan_Das
We appreciate your time on the call! 
As discussed, we’re thrilled to hear that the UPI issue is now resolved. Happy transacting, and let us know if you ever need any help!
It’s fixed…thank you
Hey @Chandan_Das
Thank you for the confirmation. Take care 
I am trying to add my Niyo DCB debit card to gpay so that i can use it in my Swiss travel app.
I am unable to add this card directly on the Sbb app or gpay.
Can this card be enabled for contactless payment on gpay?
I don’t face any issues with other debit card(say icici) but that defeats the purpose of getting a forex card from niyo.
Hey @Srichand_J
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Srichand_J
We tried reaching you over call but unfortunately couldn’t connect. We’d like to let you know that you can easily create a UPI ID for your Niyo DCB account using any third-party UPI application.
To create a UPI ID:
Open a third-party UPI app (e.g., Google Pay, PhonePe).
Select “Add Bank Account.”
Choose DCB Bank Ltd. as your bank.
Follow the prompts (you may be asked to enter your card details) to successfully create your UPI ID. 
Additionally, you can also use your card directly for the Tap & Pay feature, making payments even more convenient.
If you still encounter any issues while creating a UPI ID, please feel free to write back—we’re here to help. 
UPI is not of use when i am trying to use the niyo debit card for international payments
Hey @Srichand_J
We understand your concern. Kindly allow us a window to connect with you for further assistance.
Hey @Srichand_J
We appreciate your time over the call. As discussed, we’d like to let you know that your concern has been escalated to the concerned team, and we’re ensuring continuous follow-up on this.
Rest assured, we’ll keep you updated on any developments and inform you as soon as we have an update. We truly appreciate your patience and cooperation in the meantime. 
Hello please enable my upi facility
Hey Kamaludeen!
Welcome to the Niyo Community!
We understand your cocern. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hey Kamaludeen!
We tried calling you but unfortunately couldn’t connect 
. Could you please elaborate if the UPI issue you’re facing is with the Niyo app or with third-party applications like Google Pay or PhonePe? If it’s with a third-party app, kindly share a screen recording of the error at 
global.escalation@goniyo.com
and help us with the ticket ID so that we can assist you further.
Please note that new UPI registrations on the Niyo app are currently on pause 
. However, you can instantly set up UPI using any third-party UPI app . If you face any further issues, just let us know — we’ll ensure you’re supported right away 
.
Hey @Srichand_J
We truly appreciate your time over the call . As discussed, we’re happy to inform you that the issue has been resolved 
. It would be great if you could kindly confirm the same here. Thank you for your patience and cooperation — we’re excited to continue serving you better!
Hello
This is long due from my end. I was able to use the Niyo debit card on the SBB (Swiss transport hub) sir, as long as II CHECKED the Save The Card option. Yes, so it meant that I had to key in the card details everytime. But on Android, I was able to store my card details and just needed to enter my CVV and then OTP to authorise.
Nice feature from Niyo DCB to deliver the OTP to registered email
Thanks
Hi @Srichand_J, thank you for sharing your detailed experience with us! We’re glad to know that you were able to use your Niyo DCB card seamlessly on SBB and found the Save Card option and OTP delivery to your registered email helpful. It’s great to hear that these features made your transactions smoother and more convenient. We truly appreciate you taking the time to share this feedback—it means a lot to us!
Welcome to the Niyo Community!
We’re deeply concerned to hear about your experience and we assure you that this doesn’t align with our standards of service or conduct. We’re keen to understand the specifics of your situation and address any concerns you have promptly. Please allow us the opportunity to connect with you to discuss this matter further.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
I know your cheap standards of service.
When can I expect your call?
We truly appreciate your time over the call . As discussed, please note that new UPI registrations on the Niyo app are currently on pause . Meanwhile, you can instantly set up UPI using any third-party UPI app or use the Fund Transfer option directly from the Niyo app 
. If you face any further challenges, feel free to reach us at global.escalation@goniyo.com — we’re right here to support you!
