Trouble adding funds and setting UPI pin

Support & Troubleshooting
61

I created a SBM bank account on niyo. Was trying to participate in an ipo so out up a upi mandate but the niyo app doesn’t doesn’t support it so I tried doing it on gpay by connecting my niyo sBM bank account there but even that doesn’t work and it shows authorisation failed as soon as I click to approve it. Tried it many times always the same issue.

62

Hey @Yash_Parekh

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. We tried calling you but unfortunately couldn’t connect. We kindly request you to share the error screen recording at :e_mail: global.escalation@goniyo.com and provide us with the ticket ID so that we can pick this up on priority and assist you further.

63

Hi Team,

Delete Niyo UPI - Created group and contact data

Thanks

64

Hi Team,

Niyo UPI not working.

Kindly check what is the issue with my account.

Thanks

65

Hey @hi0076

We understand your concern regarding the UPI issue and regret the inconvenience caused. Please allow us an opportunity to connect with you so we can better understand the concern and assist you with the resolution.

66

Hey @hi0076

Thank you for your time on the call. :blush: As discussed, please note that new UPI registrations on the Niyo app are currently on pause. In the meantime, you can easily set up and use UPI through any third-party UPI app.

Additionally, as discussed on the call, we kindly request you to reinstall the Niyo app and update it to the latest version, then try creating the FD again.

If the issue still persists, please share a screen recording of the error with us at global.escalation@goniyo.com and our team will take it forward for further investigation. Feel free to reach out if you need any assistance — we’re here to help! :handshake:

67

Hi Team,

Thanks for help

Issue 1 -

There is again same problem. Pls check my account log and FD failed. My family members also facing same problem specially when we try to book FD after 12AM.

Issue 2 -

Another issue in my BHIM UPI section “Group” has been created and I dont see delete option hence please do it from your end.

Thanks

68

Hey @hi0076 ,

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

69

Hey @hi0076 ,

We tried reaching you over the call but were unable to connect. We regret the inconvenience caused to you. We kindly request that you share a screen recording of the error so we can understand the issue better and assist you promptly.

We totally understand your concern regarding the group section created in your BHIM UPI app. However, as we don’t have access to other applications, we kindly request that you reach out to the respective app support to have it deleted. We appreciate your kind understanding

70

Hello Team,

Pls call me again and reported issue related to NIYO android application not banking hence you are responsible for this. If there is understanding issue then please let me know.

Taking screenshot not permitted hence I explained in previous thread.

Reported both issue still pending.

Thanks

71

Hey @hi0076 ,

Thank you for your time over the call. As discussed, we would like to inform you that we have forwarded your Niyo UPI deletion issue to the concern team and will make sure to keep you informed of further updates. We appreciate your kind understanding and patience in the mean time.

72

Hey @hi0076 ,

Thank you for your time on the call. As discussed, the backend team is currently working on the UPI issue, and we request your kind patience regarding your group deletion. We appreciate your kind understanding and cooperation until then.