Hey @rajas8
We understand your concern and sincerely apologize for the delay.
Please be assured that your issue is already under active follow-up with the bank, and we are continuously working with them to get this resolved at the earliest. While we’re currently awaiting their update, we’re closely tracking the progress.
Rest assured, we’ll keep you informed as soon as we receive any confirmation. We truly appreciate your patience and understanding in the meantime.
Can we use Niyo DCB Debit card to purchase DPA passes in Disney resort app at Japan ?
Hey Hanish!
Welcome to the Niyo Community! 
We would like to inform you that, yes, the Niyo cards work in Japan. Niyo cards are accepted in 180+ countries worldwide 
and work wherever Visa cards are accepted. Since your Niyo DCB card is Visa-powered, you should be able to make the payment if the merchant supports Visa transactions. If you face any issues, feel free to reach out—we’re here to help 
Hey @NIYOCOMM20260324DIOJ ,
We appreciate your time over the call and understanding. As discussed, thank you for confirming that you have received an email from DCB Bank regarding the chargeback. Please be assured that you will be receiving regular updates regarding the refund over that same email thread. However, we will also make sure to keep you posted on any further updates from our end.
Hey @rajas8
We sincerely regret the delay and understand the inconvenience caused. We’d like to inform you that the issue has been escalated to the bank and is currently under merchant investigation. As this involves multiple parties, the resolution timeline has extended slightly.
Please be assured that we’re closely following up with the bank and prioritising your case to get it resolved at the earliest. We will keep you informed as soon as we receive a final update.
We appreciate your patience and cooperation in the meantime.
Hello Niyo team. I transferred money from my Gpay to Niyo ac from the Ac details and IFSC code given in the app on 7th April, 2026. I remember the first time it was reflected very fast but this time I was like maybe it’s bank issue so I waited. It’s been 3 days and I still don’t see any reflection. Please help me out here or refund me my money back.
Hey @Elric ,
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
I transferred the money via gpay to the account number tagged to the niyo/dcb ac
Thank you for your time on the call and for sharing the screenshot of the transaction, @Elric . We have forwarded the issue to the DCB Bank team. We will follow up constantly and ensure we keep you posted on further updates. We appreciate your kind understanding.
Thank you for your prompt reply. Hoping it gets resolved asap
Thank you for your time on the call @Elric . As discussed, we request that you please cross-check if the amount has been credited to your account. Incase, If the amount hasn’t reflected yet, kindly share a screenshot of the DCB Bank statement from the app with us at global.escalations@goniyo.com and share us the ticket ID here, so that we can forward the details to the bank team to have this reviewed and assist us as quickly as possible.
Thank you, it is reflecting now 
Hope you have a nice day
Hi @Elric , thank you for confirming that the amount is now reflecting in your account. We are glad to hear the issue is resolved! Should you need any further assistance, please feel free to write back to us, email us at global@goniyo.com, or reach out via our 24/7 live in-app chat support. We are always happy to help!
Hey @rajas8
We tried reaching you over the phone, but couldn’t connect. As per confirmation from the bank, the lien on your account has been successfully removed, and your available balance should now reflect correctly. We request you to please check and confirm the same at your convenience.
Thank you for your patience throughout the process. If you need any further help, please feel free to write back. We’re here for you!
Thank you. The issue has now been resolved. Have great week ahead!
Hey @rajas8 ,
Thank you for the confirmation that the issue has been resolved. If you need any further assistance, feel free to write back, or you can also reach out to us via 24/7 live in-app chat support or email us at “global@goiyo.com”. We are always here to help.
Can you help with reissue if the debit card? I see advertisements that say Niyo supports Grab which means the problem could be with my card alone. Please help with the reissue of the card.
Hey @Abilash_Rengasamy! We regret the inconvenience caused to you. Kindly allow us an opportunity to have this checked and assist you further.
Hey @Abilash_Rengasamy,
We tried to reach out to you over the call but were unable to connect. We would like to inform you that you can easily reissue your debit card directly through the Niyo app.
If you face any difficulties while reissuing the card from the app, we request you to kindly share a screenshot here or email us at global.escalations@goniyo.com so that we can look into it and assist you at the earliest.
We tried reaching you over the call but couldn’t connect. As per the latest update from the bank, the amount has been successfully credited to your account on April 15, 2026. Please take a moment to confirm the same over here.
We appreciate your patience and coordination throughout the process. Take care.
