We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Thank you for your time over the call. As discussed, we request that you kindly share a screenshot of the failed transaction so we can have it checked and assist you further. We appreciate your kind understanding.
Thank you for sharing the screenshot of the transaction. We have forwarded the issue to the bank team for review, and we will make sure to keep you posted on any further updates. We appreciate your kind understanding and patience in the meantime.
We tried calling you on the provided number; however, it appears to be incorrect. Kindly reconfirm your number via DM so that we can connect with you for further assistance.
We have forwarded your number to the bank, and they will connect with you within an hour to discuss the transaction details and guide you further. We request your patience until then.
We understand your concern, and we sincerely regret the delay in getting this addressed. This is not the experience we aim to provide.
Your request has already been forwarded to the bank, and they will be reaching out to you shortly to assist further. Please be assured that we are actively following up to ensure the call is arranged at the earliest.
We truly appreciate your patience and understanding in the meantime.
You keep saying you have forwarded it and that the bank will call me in an hour. I have not received any call or updates from anybody.
If you want an Indian number, I can send you that as well.
We regret the inconvenience caused and understand your disappointment regarding the delay. Kindly allow us some time to check this with the concerned team, and we will get back to you with an update at the earliest. We appreciate your kind understanding and patience.
Thank you for your time over the call. As discussed, we kindly request you to wait until transaction + 6 days for the amount to be credited to your account. In case the amount is not credited within this period, please write back to us so that we can check and assist you at the earliest. We appreciate your understanding and patience.
You all just keep repeating the same message. Meanwhile, all other people who have raised complaints have received calls and had their issues resolved. Can you explain why this is the case and why you cannot even execute a simple phone call which any person should be able to do?
Thank you for your valuable time over the call @rajas8. As discussed we have raised this with the DCB bank team. The team will get in touch with you and assist you further with this.
Appreciate your patience and understanding on this.
I made a payment of 148827rs on klook using niyo dcb credit card but in the niyo app it’s showing some extra 29766rs will be added post bill generation. Can someone please help here? And is there anyway to avoid it? Isn’t Niyo transaction is supposed to be free of these such extra taxes?
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We would like to inform you that currently, the Niyo DCB travel card is not supported for usage in Ukraine.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Thank you for the confirmation! We truly appreciate your patience and cooperation throughout the process. If you need any further assistance, please feel free to write back — we’re always here to help
We’d like to inform you that, as per the update from the bank, we kindly request you to try making a transaction with a different merchant. If the issue still occurs across other merchants, please let us know so that we can request the bank to proceed with reissuing a new debit card, as no issues were found on the card from the bank’s side. We truly appreciate your understanding and cooperation throughout this process.
