Hey @Syed_Rizwan1 ,
We request you to share your convenient time so that we can arrange a call for further assistance. In the meantime, we have also shared a DM requesting a few details regarding the transaction. Please respond to the DM along with the details so we can review it and assist you promptly.
Hey Srinivasan,
We attempted to reach you over the call, but unfortunately, we were unable to connect. As per the confirmation received from the bank, the auto-refund is expected to be credited by the end of the day. We kindly request you to check and confirm the refund status at your end.
In case the refund has not been credited within the mentioned timeline, please feel free to write back to us, and we will promptly take this up with the concerned team for further assistance.
We truly appreciate your patience and cooperation in the interim. 
We’re here to help. 
Hey Srinivasan!
We tried reaching out to you, but couldn’t connect. As per confirmation from DCB Bank, the disputed amount has been credited to your account 
. We kindly request you to take a moment to check and confirm.
Thank you so much for your patience and cooperation throughout this process 
. Should you need any further assistance, please feel free to write back — we’re always here to help! 
Hey Akhil!
Thank you for your time over the call. As discussed, we have forwarded the partial refund issue to the concerned team and are continuously following up with them 
.
We will make sure to keep you informed as soon as we have any updates 
. We truly appreciate your patience and understanding during this process .
Thank you once again for your support!
Hey Deepak!
Thank you for your time over the call. As discussed, the refunds for three of the disputed transactions have been successfully credited to your account.
We are actively coordinating with the bank regarding the remaining pending refund (one transaction) and will keep you informed with timely updates. We kindly request your continued patience while we work towards the resolution.
Should you have any further questions in the meantime, please feel free to write back — we’re here to assist you. Thank you for your understanding and cooperation.
Hi Sreenu/Team Niyo (this is the 4th time this problem has occurred over the past 3 days) - I’ve once again been charged a duplicate transaction for the same order. This is extremely concerning, especially as it has now happened multiple times.
Could you please urgently escalate this matter and process my refund at the earliest?
I’ve come across several Niyo blogs and customer reports mentioning similar duplicate transaction issues, which makes this even more worrying. As we are cu
rrently in the middle of our trip, such disruptions are highly inconvenient and unacceptable.
Please confirm what immediate steps are being taken to resolve this and ensure it does not happen again. Also let me know if there is a higher escalation channel I should be using, as I’m not confident this is being handled with the urgency it requires.
I look forward to your prompt resolution.
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. We completely understand the seriousness of repeated duplicate transactions, especially while you’re travelling. Please be assured that we take such matters very seriously. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
We attempted to reach you over the call but were unable to connect.
Please be assured that the issue has been escalated to DCB Bank, and we are closely and continuously following up with them to expedite the resolution. We understand the importance of this matter and are actively monitoring it to ensure timely progress.
We will keep you informed of any further updates. Thank you for your patience and continued cooperation.
Dear Team Niyo,
I am extremely disappointed with your response regarding the duplicate transactions on my Niyo DCB debit card.
As a customer of Niyo, my relationship and trust are with your platform. It is not acceptable for you to simply redirect me to DCB Bank and distance yourselves from the issue. This is a Niyo-branded product that I am using, and it is your responsibility to coordinate internally with DCB Bank or the relevant teams to resolve this matter. Asking the customer to chase the bank directly reflects very poor customer ownership and accountability.
We are currently in the middle of our trip, and having duplicate amounts debited from our account is causing significant inconvenience and stress. Such lapses cannot be treated casually.
If this issue is not urgently escalated and resolved from your end, I will have no choice but to:
Please confirm:
Kindly do not shift responsibility to the customer. I expect Niyo to take full ownership and coordinate with DCB Bank directly.
Hi @NIYOCOMM20260221K1RS Niti,
We understand your concern, as this has occurred multiple times during your travel, and we’re sorry for the inconvenience this has caused.
Please be assured that this has been escalated internally on priority, and we are coordinating directly with the DCB Bank team to review the repeated duplicate debits and work toward a proper resolution.
We have also requested the bank to share a timeline for the resolution and refund, and we will keep you posted as soon as we receive an update. There is no need to follow up separately with the bank, as this is being managed from our end.
We appreciate your patience and cooperation in this regard.
Thank you Nithin for your response on this. I look forward to your next update.
Please note that I am getting emails from your team saying that I need to follow-up with the bank directly. I would appreciate if you could ensure they’re aligned and aware that you (Niyo team) are/is working on this.
Thank you for your message and for your patience, @NIYOCOMM20260221K1RS Niti. We understand the concern caused by receiving those emails.
Please note that we’ve already raised this with the DCB Bank, and you don’t need to follow up with them separately. We’re coordinating directly from our end and will keep you updated as soon as there’s any progress.
If possible, could you please share an alternate contact number with us via DM? This will help us share it with the bank team and arrange a callback during working hours.
Sure. I have shared the number with you on WhatsApp. Please let me know the next update from the bank. I will wait for it.
Thank you for sharing the number, @NIYOCOMM20260221K1RS Niti.
We’ve noted it and will pass it on to the bank team. As discussed, we’ll definitely keep you posted with an update during working hours. Appreciate your patience and understanding.
Hi. When i tried to use my Niyo debit card in a shopping centre in Singapore, the card was not accepted and showing error. I tried both contactless and inserting card in machine and also at different counters. All same issue. My SBI credit card (also VISA) worked without any issues. Niyo card was working fine elsewhere. What can be the cause ?
Hi @NIYOCOMM20260223EM4B Rajkumar,
Welcome to the Niyo Community!
We apologize for the inconvenience caused. Please allow us some time to review your concern and assist you further.
Hi @NIYOCOMM20260223EM4B Rajkumar,
Since the card worked fine at other locations, we’d like to get this checked with the bank team to understand what may have caused the decline at that specific merchant.
Please note that we’ve raised this with the concerned team and will keep you posted as soon as we receive an update. Appreciate your patience.
Thank you. To be more specific, the card didn’t work at Mustafa shopping center in Singapore.
Hey Rajkumar!
Thank you for sharing the details. We have forwarded the information to the concerned team. Rest assured, we will keep you informed of any further updates once we hear back from the bank. Thank you for your patience and understanding!
Hey Niti,
We would like to inform you that the bank attempted to reach you on your alternate number; however, during the authentication process with the DCB team, the required security parameters could not be successfully verified.
As the verification remains incomplete, DCB Bank has advised you to directly connect with their Customer Support team via customercare@dcbbank.com or call 022 6899 7777 / 040 6815 7777, or alternatively use the DCB Chat support for immediate assistance. 
Please note that the bank will be able to proceed further only after successful identity verification. We request you to kindly initiate a chat from the Niyo app and raise a complaint as well. Once done, we will take this up with the bank on priority and ensure complete end-to-end follow-up from our side.
We appreciate your cooperation in helping us move this forward smoothly.
