We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We would like to inform you that currently, Niyo doesn’t support saving card details on merchant apps or websites for security reasons . However, you can enter your card details for a one-time payment and complete the transaction successfully.
If you face any challenges during the payment, please feel free to write back — we’re here to help you every step of the way
I tried to withdraw some cash (~350 Euros) from my Niyo card but the transaction did not go through due to some issue. I then tried withdrawing a lower amount, that went through and went on with my day. I later get a message telling me that the amount was debited and I can confirm the same from my Niyo App.
Do let me know if i have to raise any requests to expedite the refund process.
You can contact me via my regular number via WhatsApp. I am unable to send a screenshot of the transaction as there seems to be some issue with the niyo app. (I am currently unable to log back into it).
I did Security Deposit and casino fee for my stay in MGM Grand Hotel in Las vegas, I should be receiving 100 usd refund from 156.6 usd paid via sbm forex debit card. I have reached the hotel and they said it will be released automatically once checked out, but a refund was not triggered from the bank yet.
I need to receive back 100 usd for each transaction i.e 200 usd total for 2 transactions, kindly help with this.
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Thank you for your time over the call As discussed, we’ve forwarded the issue to the concerned team and will keep you informed of any further updates.
We truly appreciate your patience and understanding in the meantime . If you need any assistance meanwhile, please feel free to reach out — we’re here to help
Thank you for sharing the transaction details. We would like to inform you that we’ve forwarded the issue to DCB Bank for further review and will keep you informed of any updates. We request your patience and understanding while this is being looked into . Rest assured, we’re closely monitoring the case and are here to help .
Thank you for your time over the call. As discussed, we request you to kindly allow up to 15 days from the transaction date for the partial refund to be processed and credited to your account.
Please be assured that we are actively following up on this with the concerned team and will keep you informed of any further updates.
Should you have any additional questions in the meantime, feel free to reply here — we’re always happy to assist.
I transferred my 4500 rupees from canara bank to sbm credit card. But the transaction is not showing, total must be 15550 ruppes but it’s just showing 11050 rupees and I’m not in India.. so I need u check n show the balance properly.
Customer ID- R********2
Account number - 2************4
IFSC - ST*********5
we tried reaching you over a call but couldn’t get connected.
On checking, we can see that the amount was successfully credited to your SBM savings account on 14-02-2026 at 12:16:53 AM.
Please note that for Niyo SBM users, there is a regular maintenance window between 12:00 AM and 4:00 AM, during which balance updates may not reflect immediately.
Request you to please refresh the app and check again now. If it’s still not showing, do let us know and we’ll get this checked further for you.
I’m currently in the UK and unfortunately I lost my Niyo DCB card here. Before I could block it, someone made a few tap-and-pay transactions, and around £200 has been deducted from my account.
I’ve now blocked the card immediately, but I wanted to check with the community has anyone been in a similar situation?
If I contact Niyo/DCB customer care and raise this as an unauthorised transaction, is the amount usually refunded after investigation?
I’d really appreciate hearing about your experience or any advice on the best way to proceed. Thanks in advance.
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Thank you for taking the time to speak with us and for confirming that you have received the partial refund. We understand that you are awaiting the remaining balance of the total refund amount. As discussed, we kindly request you to allow us until 20th February for the complete refund to be credited.
In case there is any delay beyond the committed timeline, please be assured that we will promptly escalate the matter and take it up with the concerned bank for further resolution.
We truly appreciate your patience and cooperation in the interim. Should you need any further assistance, please feel free to write back — we’re here to help.
. However, you can enter your card details for a one-time payment and complete the transaction successfully.
As discussed, we’ve forwarded the issue to the concerned team and will keep you informed of any further updates.
. If you need any assistance meanwhile, please feel free to reach out — we’re here to help 
