Hi @Shikshita_Raj,
Thank you for your patience. We’ve escalated this to the DCB Bank team and asked them to look into it on priority. We’ll keep you updated as soon as we hear back from them.
Really appreciate your understanding in the meantime.
Hi @Shikshita_Raj,
We tried reaching you over a call but couldn’t get connected. We’ve also received an update from the DCB Bank team that they attempted to contact you as well; however, your number was not reachable. Additionally, they have confirmed that the online transactions on your account were successful.
To help us move ahead with your refund request, could you please share an alternate international contact number via DM? We will share it with the DCB Bank team so they can connect with you directly and assist further.
Thank you for your understanding.
Hello! Currently I have a French what’s app number. It’s +3*********2. If you could reach me via whatsapp app that would be great. Otherwise I am always available via email.
Thank you
Hi @Shikshita_Raj,
Unfortunately, the bank team won’t be able to reach you via your international WhatsApp number. However, you can initiate a live chat directly from the Niyo app for prompt assistance, or drop an email to customercare@dcbbank.com. We appreciate your understanding and patience.
Hi, +9********2 here is the number of my father. He is in India. You can call him and tell him the procedure I can communicate through him. Is it possible to call him in 20 mins ?
Thank you for your time on the call, @Shikshita_Raj. As discussed, we have shared your number with the DCB Bank team, and they will reach out to you and guide you through the process. We appreciate your patience and understanding.
Hi @Shikshita_Raj,
We have received an update from the DCB Bank team that they have got in touch with you over a call. As advised, please coordinate with the merchant regarding the refund. Once the refund is initiated, you can share the refund reference number with us so we can coordinate with the bank team and get it resolved at the earliest.
Regarding the failed online transaction, please try making the payment without saving the card details on the website; it should go through without any issues. If you encounter any problems, kindly let us know.
We appreciate your patience and cooperation while this is being resolved.
Hi.
I had added money to SBM account to use the card and the UPI transaction had successfully been completed from my end but the app showed transaction failed.
So the amount has been debited from my account and now it has 4 days and I have not received any refund.
Please expedite this.
Hi @Salman_A,
We’re really sorry to hear about the trouble with your UPI transaction. Please allow us some time to look into this. We’ll review the transaction on priority and get back to you with an update as soon as possible.
Thank you for your valuable time on the call @Salman_A. As discussed, we can see that the transaction had failed and the refund has already been initiated. It usually takes about 5–7 working days for the amount to reflect in your source account. We appreciate your patience while this gets processed.
If you need anything else, we’re here to help.
Hi @Nith_In,
The refund has been credited yesterday. Thanks for your help.
1 Like
Hi @Salman_A,
We’re glad to hear that your refund has been successfully credited! 
If you need further assistance, please don’t hesitate to reach out to us anytime. 
We’re always here to help and ensure you have the best experience possible. 
I want to transfer cash in my Niyo+SBM (debit card) account. I want to transfer around 15L from this account to my personal HDFC account as my travel plan got cancelled. Should i do 1L everyday for 15 days? Or is there any other way possible?
Welcome to the Niyo Community! 
Please note that at the moment, the maximum transfer limit via IMPS from your SBM savings account is ₹1 lakh per day. However, if you link your SBM account to a third-party UPI app, you can utilize an additional transfer limit of ₹1 lakh per day through UPI.
This means you can transfer up to ₹2 lakhs per day by combining both IMPS and UPI transfers, which may help you move the ₹15 lakhs more quickly than transferring ₹1 lakh daily.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 