Hey @sai_karthik
We tried calling you, but unfortunately couldn’t connect. We’ve shared a DM requesting certain details. Kindly revert to the same DM with the requested information so we can forward the issue to the bank and assist you further. 
We appreciate your patience and cooperation!
Hey @sai_karthik
Thank you for sharing the transaction screenshot. We’ve highlighted the issue with the bank for detailed investigation. Please be assured that we’re closely tracking this and will keep you informed of any updates we receive. We request your patience while the bank reviews the matter. 
Hey @vivekdutt
We’d like to inform you that the issue has been escalated to DCB Bank and is being closely followed up. Please be assured that we’ll keep you informed of any further developments. We appreciate your patience and understanding until then.
Dear Madam
Thank you very much for your immediate response and support. I appreciate it. Happy to inform you that the efforts of niyo team the problem of the fraudulent debits / withdrawals have been solved and the amount s are credited in my account.
Thank you Niyo and Dcb teams
Vivekanand Dutt
Thank you for the update @vivekdutt.
We’re really glad to know that the issue has been resolved and the amounts are now reflected in your account. We truly appreciate your patience throughout the process, and we’re happy we could help.
If you need any further support, don’t hesitate to reach out—we’re here for you.
I had tried to do a atm withdrawal and it got declined somehow and the money was deducted from my account. I nearly lost 40K INR or close to 365 euros. Will i get this money back soon? I am student i need that money for rent and everything. As soon as the app issue got resolved i straight went to get the money and this happened. I tried to contact the whatsapp customer…waste of my time.. literally waste. And then i had send a mail to dcb bank. But they said wait 2 days. And this is not the first time my money has been deducted like this that was with another banks atm. Help me someone.. i need to get that money back.
Hi @Vivekva,
We’re sorry to hear about this experience and understand how stressful it must be, especially when the funds are needed urgently.
Please allow us some time to get this checked with DCB Bank. We’ll keep you updated as soon as we have more clarity on the refund status. We appreciate your patience and understanding.
Hey @Vivekva, we would like to inform you that as per the update from DCB Bank, the refund for the failed ATM transaction should be credited within T+6 working days. If the amount is not credited after this period, please let us know, and we’ll proceed with raising a dispute for the transaction. We appreciate your patience and understanding.
Is there any update about the refund? will it take a long time for the refund.
Hi @Vivekva, we understand your concern.
As shared earlier, the refund is processed as per the bank’s timeline of T+6 working days (transaction date + 6 working days). At the moment, it’s still within this period.
If the amount is not credited after this timeline, please let us know and we’ll proceed with raising a dispute for the transaction. We appreciate your patience and understanding.
Hey @sai_karthik
We tried calling you, but unfortunately couldn’t connect. As per the confirmation received from the bank, we request you to kindly allow the standard timeline of T+6 working days for the refund to be processed. If the amount is not credited within this timeframe, please feel free to write back, and we will take it forward accordingly. Please be assured that we’re closely monitoring this and will keep you informed of any updates. We appreciate your patience and understanding in this regard.
I possess a niyo DCB Bank Debit Card. I was withdrawing 700 euros from an atm in Italy. After entering the Pin , the atm returned me a “SERVICE UNAVAILABLE” error and gave back my card.
Upon checking the niyo app it shows I have been charged 700 euros. I tried contacting the support team but they have not replied to my mail for the past 3 days .
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
We tried calling you, but unfortunately couldn’t connect. To escalate the issue further, we require the transaction details. We’ve already shared a DM requesting the same—kindly revert to that DM with the transaction screenshot so we can take this forward and assist you at the earliest.
We’d like to inform you that, as per the update received from the bank, the refund usually gets processed within the standard timeline of T+6 working days. We request you to kindly wait until this period is completed. If the amount is not credited even after this timeline, please write back to us and we’ll take it forward on priority. Rest assured, we’re closely monitoring the case and will keep you informed of any updates.
Hi, i jus recieved my amount back. Thanks for the help. Also when will i receive the withdrawal charges back.? Again thanks for the help and keeping me updated.
Thank you
Hi @Vivekva,
Thank you for the update. We’re glad to know the amount has been credited back.
We’ll check on the withdrawal charges with the DCB Bank team and share an update with you shortly. Thank you for your patience and understanding.
Hey @Vivekva, we and the bank team tried contacting you over the phone but were unable to get through. We kindly request that you share a convenient time along with an alternate number where the bank team can reach you and assist you further. We appreciate your kind understanding.
Thank you for your time over the call @sai_karthik. As discussed, we are glad the issue has been resolved, and you have recieved the refund. If you need any further assistance, feel free to reach out to us via our 24/7 live in-app chat or email us at global@goniyo.com. We are always here to help.
Hi Saraswathi.r , it has been infact 7 days since my initial complaint and there has been no response from either niyo or DCB Bank. I urgently require the funds for my rent and I request you to look into this matter
