Transactions and Refunds on Niyo Cards

Hello @Nagarjun_Mohan

Welcome to the Niyo Community! :raised_hands:

We completely understand how frustrating it must be to have your SBM account frozen. Unfortunately, Niyo doesn’t have the ability to unfreeze your account. As per SBM Bank, in accordance with RBI guidelines, the VKYC required to unfreeze the account needs to be conducted from within India.

Regarding your account closure request, we’ve responded to you on ticket 2500333 and will provide you with the next steps there. We hope this helps, and we’re here if you have any more questions.