Hello Niyozens! :wave:t3: If you’re having issues with transactions or refunds (domestic or international) on your Niyo card, this is the place to discuss and get help. :hammer_and_wrench: What to Talk About: Problems with transaction approvals or declines :x: Delayed or missing refunds…

Hey @Aryan_Prabhudesai We understand your concern, kindly allow us a window to have this checked and assist you further. In the meantime, kindly DM your international number so that the bank can connect with you to address your concerns promptly.

Please dm me i am unable to dm you

Hey @Aryan_Prabhudesai , We have sent a DM, please check and revert back. Thank you!

The bank hasnt contacted me even today. Im sorry for following up so often but its been more than a week from the date of transaction and I’m really worried.

Not to worry, @Aryan_Prabhudesai — we completely understand your concern. We’re actively following up with the bank and will keep you informed of any updates. We truly appreciate your patience in the meantime.

I understand what you’re saying but atleast give me an expected date? I gave you my ticket number too. My travel date is nearing and i have no other options. Please could you provide me some kind of tangible updates? Any help is really appreciated

Hi @Aryan_Prabhudesai , We’ve requested the bank to share the estimated turnaround time and will update you here as soon as we hear from them. Additionally, we’ve asked for a callback to be arranged on your international contact. We truly appreciate your understanding and patience in the meantime.

Hi @Aryan_Prabhudesai , Kindly note your refund ticket ID: CS1715393. The estimated turnaround time for closure is 11-07-2025. However, this is the maximum expected timeframe—please do let us know here in case you receive the refund earlier. We truly appreciate your patience and understanding.

Hi @saraswathi.r and @SuryaK.inc Can you please provide an update on CS1706376? It is 3rd June and we haven’t received any confirmation yet. Any help is appreciated.

Hi @Hardik_Raj , Apologies for the delay. As per the bank’s update, the resolution was expected by June 2nd. Since the issue remains unresolved, we’re following up again with the concerned team for an update. We sincerely appreciate your continued patience and will keep you informed as soon as we…

Transactions and Refunds on Niyo Cards

Support & Troubleshooting Help

Topic		Replies	Views
Ask anything Niyo Card here! All things Niyo Cards	412	6068	April 23, 2026
Balance not reflecting in the Niyo app/account \| Transaction successful Support & Troubleshooting banking , niyo-global	81	1883	May 1, 2026
Niyo DCB Debit Card: Benefits, How-To, and Common Questions! 📧 All things Niyo Cards	128	5696	June 25, 2025
International Refund Related! Support & Troubleshooting niyo-global , international-refund	80	2915	November 10, 2025
Facing issues with Niyo Account Setup or Card Ordering? Get Help Here! Help onb_niyo-sbm , niyo-global , onb-niyo-dcb , accountcreation	368	5028	April 22, 2026

Transactions and Refunds on Niyo Cards

Related topics