Transactions and Refunds on Niyo Cards

Hi @Ron_Bh,

Welcome to the Niyo Community! :raised_hands:

I see that you’ve already been in touch with our support team, and they’ve let you know that the 75 rupees are currently on hold due to a security flag from cyber crime monitoring.

To get more details and resolve this issue, we recommend reaching out directly to the cyber crime unit or visiting your nearest DCB Bank branch. They’ll be able to provide you with the information you need and guide you through the next steps. Your complaint number is ACK23205240026325, which should be useful when you contact them.

Thank you for your patience and understanding.