Hello Niyozens! :wave:t3: If you’re having issues with transactions or refunds (domestic or international) on your Niyo card, this is the place to discuss and get help. :hammer_and_wrench: What to Talk About: Problems with transaction approvals or declines :x: Delayed or missing refunds…

Hi @Abhinay_Mishra , We couldn’t locate your account details, so we’ve sent you a direct message. Kindly respond with the requested information so we can look into the refund and assist you further :innocent:

Hi @Abhinay_Mishra , We tried calling you but couldn’t connect. Thank you for sharing the requested details via DM. Generally, international refunds to the SBM account may take up to 15 working days. As we checked, you already have an existing ticket (ID: 179869), which has now been escalated to ex…

I was supposed to take a train to College station from Sherbourne and had tapped my card on the machine at the entrance. The transaction was declined and unfortunately I had no time to take a screenshot. May be next time I will take it again Regards

Hi @KAMINI_KANTA_Mohapat , Thanks for getting back to us! Totally understand—it’s not always easy to take a screenshot when you’re in a rush. If it happens again, just let us know with whatever details you can, and if possible, share a screenshot so we can get it checked right away. We’re here to…

Hi we are individuals travelling from India and our money got debited in Vietnam ATM .. it showed insufficient balance, but balance was sufficient in my account and the amount also got deducted

I have already reverted in the dms to the agent through Niyo Global Whatsapp channel My ticket ID reverted my agent is CS1706376 . Please revert back at the earliest @SuryaK.inc

Hi @Ansh_Sharma , Thanks for sharing the ticket ID. We’ve forwarded it to DCB Bank, requesting priority handling. Since refund timelines depend on the ATM provider and bank processing, we request your understanding and patience. We’ll update you here once we get a turnaround time—feel free to infor…

Hi @Ansh_Sharma , DCB Bank has shared an estimated turnaround time of June 2 for the mentioned ticket(CS1706376). However, since this is the maximum expected timeframe, the refund may be credited sooner as we’ve requested prioritization. If the refund is credited before that, please feel free to co…

Thanks @SuryaK.inc for the ETA No communication as of now has been recipe from DCB or any other as of such Will definitely keep you updated in this thread in case of a refund or if any issues faced

Transactions and Refunds on Niyo Cards

Support & Troubleshooting Help

SuryaK.inc (Surya K) May 25, 2025, 8:40am 797

Hi @Ansh_Sharma,

Welcome to the Niyo Community!

Sorry to hear about the failed ATM transaction and the debit issue. We’ve sent you a DM—please share the transaction screenshot from your app so we can review the details and assist you in getting the refund at the earliest.

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