Hey @yashm
Welcome to the Niyo Community! 
We regret the inconvenience caused to you. To investigate further, we require the screenshot of the transaction details along with the registered mobile number. Please send them via DM. Here’s how:
Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Alternatively, you can email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here. We’ll follow up on it. Appreciate your patience!
