Hello Niyozens! :wave:t3: If you’re having issues with transactions or refunds (domestic or international) on your Niyo card, this is the place to discuss and get help. :hammer_and_wrench: What to Talk About: Problems with transaction approvals or declines :x: Delayed or missing refunds…

Hi @NIYOCOMM2024112615K8 , Thank you for your time on the call. As discussed, we’re glad to hear that your issue has been resolved. If you encounter any further concerns or need assistance, don’t hesitate to reach out. We’re always here to help!

Hey, No one from DCB bank has tried to contact me, Pranay Kondala from Niyo team contacted me via whatsapp, and told me that my account is blocked and I need to call DCB customer care via my registered mobile number but as I am in Italy right now I can’t do that, he said that he is trying to solve …

Hey @Rohan_Chandrashary Sure, we will have this checked with the Bank and keep you informed of the further updates. Requesting your kindly patience till then. Thank you!

Hi Team, I have transferred Rs. 90,000.00 (Ninty thousand) from my bank account to NIYO GLOBAL Debit Card account, according to my bank the transaction is successful (I called & checked with bank), but even after 48 Hrs the money is not getting credited to my NIYO GLOBAL account, could you check pl…

Hi @NIYOCOMM2024120389NZ , Welcome to the Niyo Community! :raised_hands: We’re truly sorry to hear about your experience. :broken_heart: Please rest assured, your funds are safe and secure. :briefcase::sparkles: We’re on it and will get this checked for you right away! Thank you for your …

Hello @NIYOCOMM2024120389NZ , Thank you so much for taking the time to speak with us today! :blush: We’re truly sorry to hear about your experience. :broken_heart: Rest assured, we’re here to support you every step of the way. :pray: As discussed, we kindly request you to wait for the funds t…

48 hours are up still nothing being reflected in the account. This is actually scary that it’s taking ages to resolve the matter.

Hey @NIYOCOMM2024120389NZ , We completely understand your concern and want to assure you that your funds are safe and secure :shield:. Upon checking with SBM Bank, we found that the funds haven’t been credited to your account yet. Kindly recheck with your source bank :bank: regarding the stat…

Like I said and mentioned above that I have already contacted the source bank and they did say the transaction was successful and the money has been debited too. So i have no idea what to do next.

Transactions and Refunds on Niyo Cards

Support & Troubleshooting Help

Akash-deep (Akash Deep Sidhu) December 3, 2024, 3:04am 390

Hi @NIYOCOMM2024120389NZ,

Welcome to the Niyo Community!

We’re truly sorry to hear about your experience. Please rest assured, your funds are safe and secure. We’re on it and will get this checked for you right away!

Thank you for your patience.

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